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Douglas & Gordon Reviews

Rated 5 based on 297 Reviews

Estate Agents

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

The overall sentiment toward Douglas & Gordon Estate Agents in London is overwhelmingly positive, as reflected in recent customer reviews. Reviewers consistently note staff members’ professionalism, proactive approach, and effective communication—often singling out individuals such as Rob, Fay, Kelley, Alexandra, Catalina, and Ciarnan for praise. Many customers report experiencing smooth transactions both in buying and renting properties, as well as attentive follow-up support. No significant criticisms are evident across the sample, with only gratitude and recommendations cited.

Common feedback includes specific appreciation for knowledgeable and personable agents who guide customers through property purchases, sales, and rental management. Customers repeatedly highlight prompt replies, problem-solving, and diligent service, emphasizing the ease and reassurance of working with Douglas & Gordon across the London market. Clients also valued post-move support and ongoing responsiveness from staff.

Overall, Douglas & Gordon maintains a strong reputation as a reliable and professional estate agent in London. The agency is recognized for delivering consistent, high-quality experiences in both sales and lettings, as well as for building long-term client trust within the region through attentive, individualized service.
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What Customers Are Saying About Douglas & Gordon?

proactive, always following up

exceptional efficiency have been a huge relief

managed the process with professionalism

so helpful throughout

fantastic help!

find the perfect place for us

process was smooth and Ciarnan was helpful

service went above and beyond

calm and measured approach

facilitated a smooth purchase

Trustguide extracts key phrases from reviews about Douglas & Gordon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Douglas & Gordon's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Douglas & Gordon Ratings

5

As of Based on 297 revies as of Jun 15, 2025

Douglas & Gordon Score

100%

As of Based on 297 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 297 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Douglas & Gordon's publicly available reviews View source

Luca De Lisio rated Douglas & Gordon 5 stars
5 months ago
I had the pleasure of working with Rob during the purchase of a property, and I can't recommend him highly enough. Rob was incredibly proactive, always following up and chasing the solicitors to keep the process moving smoothly and quickly. His dedication, professionalism, and consistent communication made a challenging process so much easier to navigate. Thank you, Rob, for your outstanding service!
Steve Roe rated Douglas & Gordon 5 stars
6 months ago
I purchased my first home in Battersea with D&G back in 2016, and the experience was fantastic—smooth, professional, and hassle-free. A few years later, I decided to use their Management Services to rent out the property. I’m happy to say their high level of professionalism, clear communication, and exceptional efficiency have been a huge relief. I’ve been working closely with Fay, who is not only knowledgeable but also incredibly personable, making it much easier to navigate any issues that have come up. Highly recommend!
Andrea Snagg rated Douglas & Gordon 5 stars
6 months ago
Thank you, Rob, for your exceptional support in selling our property! From start to finish, you managed the process with professionalism, perseverance, and diligence. Your market knowledge and guidance were invaluable, and you kept us informed every step of the way. We’re grateful for all your help and wouldn't hesitate to recommend your services!

Frequently Asked Questions About Douglas & Gordon

Are Douglas & Gordon agents responsive during the property buying or rental process?

Yes, multiple reviews highlight that Douglas & Gordon agents are prompt and proactive in communicating, providing regular updates, and responding quickly to queries throughout transactions.

Does Douglas & Gordon provide ongoing support after a property transaction is complete?

Yes, customers report that agents continue to assist with questions and issues following a move, offering support and follow-up even after contracts are signed.

Can Douglas & Gordon help with both sales and property management?

Yes, reviews indicate Douglas & Gordon offers both property sales assistance and rental management services, allowing customers to work with the same agency for different property needs in London.

About Douglas & Gordon

Estate Agents
Douglas & Gordon is a London-based estate agency specializing in property sales, lettings, and management services. The company serves individuals and landlords seeking to buy, sell, rent, or manage residential properties in and around the London area through its network of local agents.

Operating with a team of estate agents and property managers, Douglas & Gordon facilitates property transactions from initial inquiry through completion. The agency coordinates viewings, negotiations, and documentation and provides ongoing support for both buyers and tenants. Their team handles communication with all parties to ensure a streamlined property process.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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