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Dollar Tree Reviews

Rated 4.1 based on 306 Reviews

13932 Manchester Rd, Ballwin, MO 63011, United States

Malls & Marketplaces Ballwin

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall sentiment for Dollar Tree's retail locations is mixed, as reflected in recent customer reviews. Many reviewers highlight the store’s low pricing on a wide range of products, including household items and groceries, and several note positive interactions with staff and convenient store locations. However, criticisms arise regarding customer service near closing times and issues with store organization, with some reviewers experiencing rudeness or difficulty locating products.

The reviews commonly mention affordable prices, variety of products, and generally friendly and helpful employees. Cleanliness and store organization are recurring themes: some stores are praised for being tidy and well-stocked, while others are described as messy or disorganized over time. Technological improvements, like self-checkout, are briefly noted. Negative feedback generally centers on customer service inconsistencies and occasional lack of product availability.

In summary, Dollar Tree is recognized for its competitive pricing and product variety across Manchester and other store locations. While reliability and staff courtesy are appreciated by many, recurring concerns regarding tidiness and closing-time service present areas for improvement. Dollar Tree maintains a solid reputation for value but inconsistent in-store experiences affect overall customer satisfaction.
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What Customers Are Saying About Dollar Tree?

every items costs you 1$

Staffs are nice and helpful

One of the cleanest Dollar Trees

Fun little gifts and other necessities

Several employees stocking and cleaning

really nice employees

try really hard to keep it organized

Trustguide extracts key phrases from reviews about Dollar Tree and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Dollar Tree's customers had a positive experience.

Positive
50%
Neutral
20%
Negative
30%

Dollar Tree Ratings

5

As of Based on 306 revies as of Jul 10, 2025

Dollar Tree Score

50%

As of Based on 306 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 306 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Dollar Tree's publicly available reviews View source

Jack of All Trades rated Dollar Tree 5 stars
6 years ago
This is another Dollar Tree which I visited in Manchester road. Best thing about Dollar Tree is that every items costs you 1$. Lots of items right from kids colour books, pencils, marker to households items such as cutlery, plastic boxes, cup, plates, detergents are available. Chips, biscuits, sun glasses, towels, paper napkins, toilet paper, mobile accessories including ear plugs, charges, greetings card. Also, car wash and detailing items are available. Quality of items are also reasonable. Staffs are nice and helpful. As I mentioned earlier, location of the store is very nice and signs are visible from road.
LaTicia Tyler (Tish) rated Dollar Tree 1 stars
6 months ago
I walked in at 9:35, 25 mins until closing. With an attitude the cashier said “have a good 10 mins. Then she turned all the lights out but one. The customers started to complain and she stated “it’s not me it’s the system. A minute later she loudly “I mean people are still walking in”. She got on the intercom and said “ the store will be closing in 20 mins bring your items to the counter”. I’ve been in dollar tree plenty on times near closing and the lights were never turned off until AFTER the last customer left. That was insane and VERY rude. I will never understand dollar trees hiring process.
Sarah Rice rated Dollar Tree 5 stars
6 months ago
One of the cleanest Dollar Trees I've seen they didn't have junk/boxes in their isles like I see in tons of other ones. Fun little gifts and other necessities.

Frequently Asked Questions About Dollar Tree

What types of products does Dollar Tree offer?

Dollar Tree stocks a range of items including household goods, cleaning supplies, snacks, stationery, party supplies, and seasonal gifts, with most items priced at $1.

Are Dollar Tree stores generally clean and organized?

Store cleanliness and organization vary by location. Some reviews praise tidy, fully stocked aisles, while others mention persistent disorganization and clutter, especially in certain locations over time.

What is the experience near closing time at Dollar Tree?

Some customers have reported abrupt or early closing behaviors, such as lights being turned off before posted closing time. Customer service near closing may differ depending on the location and staff present.

About Dollar Tree

Malls & Marketplaces
Dollar Tree is a retail chain offering a wide assortment of products where most items are priced at one dollar. The company focuses on household necessities, snacks, stationery, cleaning products, and seasonal items. Stores are located in various urban areas and are clearly marked for customer visibility.

Dollar Tree operates physical retail outlets staffed by cashiers and floor personnel who handle stocking, maintenance, and customer assistance. The business model emphasizes frequent inventory turnover and visible value pricing. Some locations offer self-checkout to streamline the purchasing process and improve operational efficiency.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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