Doggy Daze

Doggy Daze Reviews Summary

Pet Grooming | Phoenix, AZ

What do customers say about Doggy Daze?

As of Apr 03, 2024, 507 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 3, 2024
Last updated
April 3, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
507
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Doggy Daze's customer reviews analysis

Analyzing recent customer reviews of Doggy Daze reveals a mixed impression of the company's reputation and the overall customer experience. Positive reviews frequently commend the convenience of no-appointment drop-offs, the helpfulness and friendliness of the staff, and the quality of grooming provided to pets. The mention of dogs returning 'fresh and clean,' and anecdotal descriptions of pets looking 'incredible' post-grooming, attest to a standard of service that is generally appreciated by customers. This standard has contributed to a base of repeat clients and positive recommendations. However, a recurring theme in negative feedback points to scheduling issues, communication mishaps, and inconsistent service, particularly for clients who have visited multiple times. Unmet expectations regarding grooming results have arisen due to perceived service slippage over time or misunderstandings during appointments, reflecting an area in need of improvement. Despite these mishaps, the overall sentiment suggests a generally good but recently inconsistent grooming service.

Positive Feedback

Many customers of Doggy Daze express high satisfaction with several aspects of the service. Specifically, the convenience of no-appointment drop-offs is valued, highlighting the company's understanding of customers' needs for flexibility. Staff demeanor is often described as 'nice,' 'helpful,' 'amazing,' and 'sweet,' suggesting that customer service on a personal level is a strong point for the business. The quality of grooming is another highlighted positive, with pets being described as looking 'incredible' or 'adorable' after their grooming sessions. Another notable positive is the perceived value for money, with Doggy Daze's prices being favorably compared to competitors like PetSmart. Adding to the positive experiences, some customers cite additional free services such as nail trimming, and the patience and care exhibited towards nervous pets, underscoring a level of attentiveness to individual pet needs.

Concerns and Threads

On the other side, Doggy Daze's reviews uncover some customer dissatisfaction primarily attributed to organizational issues and service inconsistencies. A few long-term clients have reported recent problems such as 'slacking with scheduling issues and communication,' reflecting a drift from their previously positive experiences. There are also accounts of specific disappointments, such as uneven grooming results or drastic deviations from requested cuts, indicative of miscommunications between the groomer and pet owner. A particular review detailed a negative first impression due to unaccommodating and unfriendly staff in an instance of service failure that led to losing the customer's business. These accounts suggest that while many customers are satisfied with Doggy Daze, there are systemic issues that could potentially undermine the company's reputation over time if not addressed.

Frequently asked questions about Doggy Daze

Do I need to make an appointment for my pet's grooming at Doggy Daze?

Doggy Daze offers the convenience of no-appointment drop-offs for pet washes, making it easy for pet owners to bring in their pets at a time that works for them. However, it's always best to check current policies or call ahead to confirm availability as this may vary.

How does Doggy Daze handle nervous pets during grooming sessions?

Customer reviews suggest that the staff at Doggy Daze are patient and caring with nervous pets, hinting at a gentle and accommodating approach to pet grooming. They seem to have experience calming anxious animals, making the grooming experience as stress-free as possible.

How do the prices at Doggy Daze compare to other grooming services?

According to customer feedback, Doggy Daze offers competitive pricing that is considered to provide good value, with some customers finding it to be more economical than larger pet store chains like PetSmart.

Recent customer reviews and testimonials for Doggy Daze

Doggy Daze
Shannon OLeary
5-Star
3 months ago
I love the simplicity of just being able to drop the pups off to get washed without making an appointment. The staff are always so nice and helpful. The dogs always come home so fresh and clean.
Doggy Daze
Mama Asylum
5-Star
3 months ago
We took our miniature poodle Reba in today. She was in pretty rough shape due to camping for a few days last week. Katie was so amazing upfront very accommodating when I returned to pick Reba up she looked incredible. Her groomer was definitely five stars we will be returning, such a great spot.
Doggy Daze
Anne Desai
5-Star
2 months ago
I have been a consistent client for over 2 years. However, these last few appointments, they have been slacking with scheduling issues and communication. It is extremely inconvenient and disappointing having to deal with this. If you wanna go through so many hoops trying to make/keep an appointment and if you want your dog to have uneven ears, this is your place.
Read all reviews

About Doggy Daze

Pet Grooming
Doggy Daze AZ is a top rated, local owned and operated, Dog Grooming and Dog Retail store in the heart of Phoenix. We provide every dog the 'Royal Treatment' experience and offer fair prices on food, toys, treats, leashes, and much more! Please call ahead for haircut-grooms to make an appointment, for non-haircuts grooms, walk-ins are welcome! Thank you for supporting our locally owned business, we are taking multiple steps to ensure the safety and health of you and your dogs.
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