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Bone On The Bayou
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Bone On The Bayou Reviews Summary

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Pet Grooming | Houston, TX

638 W 20th St, Houston, TX 77008, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Bone On The Bayou?

As of Mar 21, 2024, 163 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Bone On The Bayou's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 21, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 21, 2024
Last updated
March 21, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Bone On The Bayou's customers had a positive experience.

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Bone On The Bayou's customer reviews analysis

Bone on the Bayou appears to provide a range of services that generally please pet owners, such as daycare, grooming, and boarding. Many customers commend the level of excitement and happiness displayed by their pets when attending the facility and the ease of use of their booking system. Positive grooming experiences have been cited, with mentions of professional grooming skills enriching the overall company reputation. However, the company's reputation is significantly impacted by serious allegations of neglect and mishandling of pets, particularly during times of crisis management. It's clear that while some customers report satisfaction with the routine care provided, there have been troubling instances that suggest inconsistency in the quality of care and attention to pet welfare. This dichotomy of experiences leads to a polarized perception of the company, with the lack of an adequate response in emergency situations overshadowing the positives and raising concerns about the reliability and trustworthiness of Bone on the Bayou.

Positive Feedback

The positive feedback for Bone on the Bayou largely revolves around the excitement and satisfaction pets seem to display when using the facility's services. Pets are noted to be eager upon arrival and suitably tired from engaging activities when picked up, which indicates an active and enjoyable environment. Clients appreciate convenience factors such as the usability of an online portal for bookings and prompt communication via text. The professionalism portrayed by certain staff members, particularly groomers who have been highlighted for their exceptional service, adds to a positive customer experience. Long-term patronage by some customers who have shown trust in the care provided for their pets for over a decade suggests a base of loyal clientele who have had continuously positive engagements with the establishment.

Concerns and Threads

Despite positive notes, Bone on the Bayou has received severe criticisms that cannot be disregarded. Notable negative feedback includes allegations of staff mistreatment, specifically a concerning report of an older blonde lady shouting at the dogs and intimidating them, which has led to potential customers deciding against using the service. There are accounts of poor crisis management and communication during emergencies, with specific instances of a dog requiring medical treatment after being bitten by another dog, and a neglectful response to a health issue known as hot spots. The procedural failures, such as not utilizing the emergency contact information appropriately or delaying vital medical care, have resulted in traumatic experiences for both the pets and their owners. Reports of charging clients for services even after such traumatic events further malign the company's image. These grave issues have led to a state of anxiety and distrust in the company's ability to provide professional care in the eyes of some of the clientele.

Frequently asked questions about Bone On The Bayou

Are emergency protocols in place for pets during boarding at Bone on the Bayou?

Bone on the Bayou is reported to have emergency protocols, but there have been instances where these were not followed as per customer feedback. It is advisable to discuss and confirm the specifics of their emergency processes and how they communicate during such events before boarding pets.

Does Bone on the Bayou provide grooming services for all breeds of dogs?

Yes, the facility offers grooming services and has received positive reviews for their work, particularly with standard poodles and spaniel mixes. Prospective clients should ensure they communicate any specific needs for their pets regarding the grooming services.

Can I trust the staff to treat my pet with kindness and care during daycare and playtime?

While many customers report a high level of care and kindness toward pets from most staff members, there have been serious complaints regarding the behavior of a specific individual towards the animals. It is suggested that potential customers visit the facility, observe the interaction between staff and pets during playtime, and discuss any concerns with the management prior to enrolling their pet in daycare.

Recent customer reviews and testimonials for Bone On The Bayou

Bone On The Bayou
Tayler Galey
5-Star
a year ago
I have a standard poodle and a spaniel mix and my pups are excited when they get dropped off. And when picking up from boarding they’re not exhausted and stinky like other places we’ve been to. We use their daycare, grooming, and boarding services. I was super pleased with their grooming recently. I tried to take one with our spaniel mix but he was too excited to sit still.
Bone On The Bayou
Justin Doak
5-Star
a year ago
We board our three senior dogs here and they love it. They are always excited to go and exhausted when they get back. That makes for very happy owners. Their online portal makes booking easy and the texting response is excellent.
Bone On The Bayou
Graciela Marlene Hernandez
5-Star
11 months ago
My grandparents moved here 6 month ago, and they hadn't found a groomer for their dog (Chaparro), so I decided to book here, and they did a great job. My grandparents loved it, and he turned out so cute!! We'll definitely be bringing him here again.
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Overall Rating

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A+
A
B
C
D
F
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Overall Rating
4.2
/5
163
reviews
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About Bone On The Bayou

Pet Grooming
Doggie Daycare, dog grooming, overnight
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