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Cookies N Clean
Cookies N Clean

Cookies N Clean Reviews Summary

Pet Grooming | Phoenix, AZ

What do customers say about Cookies N Clean?

As of Apr 12, 2024, 809 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 12, 2024
Last updated
April 12, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
809
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cookies N Clean's customer reviews analysis

Cookies N Clean appears to have forged a generally positive reputation for their grooming services. Many customers are recurring clients who have been visiting the establishment for extended periods, indicating a level of trust and satisfaction. The grooming expertise, particularly by named staff members such as Justin and Hailey, receives specific commendation, with customers noting personalized attention and consistency in service quality. Crucial to the company's reputation is their ability to handle dogs with different temperaments and specific needs, as well as providing additional services like a self-wash option. Notwithstanding, there are remarks about the perceived increased cost of services—though some attribute this to wider economic conditions rather than the company's pricing policy. Dissatisfaction, when present, revolves around the end result not meeting expectations and inconsistencies in the grooming outcome, which could point towards variability in service depending on the staff assigned or the communication process between the groomer and the customer.

Positive Feedback

Positive customer feedback for Cookies N Clean centers on the skilled grooming personnel who are noted for their ability to recall previous service details and cater to dogs of varying dispositions. The individual praise for groomers suggests that the staff is capable of establishing rapport with the pets and their owners, fostering a positive and consistent experience. Additional services, such as the self-wash option and convenience factors like mobile grooming, contribute significantly to the company's appeal. The comprehensive range of products and satisfactory add-ons like bandanna neckties enhance the customer experience. Reviews also commonly highlight a satisfactory grooming outcome, ranging from complete de-shedding treatments to first-time grooming sessions, with many pets being described as happy and looking handsome post-service.

Concerns and Threads

While the bulk of the feedback is affirming, there are notable negative aspects mentioned by some customers of Cookies N Clean. These mainly relate to pricing concerns, with certain clients feeling the services are overly expensive, which might reflect either genuine cost increases or a sensitivity to economic conditions. Discontent is also voiced in instances where the grooming service fell short of expectations, such as inadequate haircuts or incomplete sessions that did not meet the customer’s standards, leading them to feel the service was not worth the cost. The cited example of a dog purportedly requiring a new haircut shortly after the initial grooming appointment suggests the need for improved clear communication and quality assurance processes within the company's operations.

Frequently asked questions about Cookies N Clean

What types of grooming services does Cookies N Clean offer?

Cookies N Clean offers a variety of grooming services, including baths, haircuts, nail trims, and special treatments like de-shedding with spa. They also provide unique amenities such as a self-wash option and mobile grooming services for added convenience.

Do the groomers at Cookies N Clean have experience with different breeds and temperaments?

Yes, the groomers at Cookies N Clean are experienced with a range of breeds and are skilled in handling dogs with various temperaments. Customer reviews often mention groomers by name and compliment their ability to remember specific details about each pet, providing a personalized grooming experience.

Are the grooming services at Cookies N Clean considered to be expensive?

Some customers have noted that the prices at Cookies N Clean seem to have risen, potentially due to external economic factors. However, opinions on cost may vary, and many clients feel that the value and quality of service justify the price. Prospective customers are encouraged to assess the pricing in relation to the provided service level and their own budget.

Recent customer reviews and testimonials for Cookies N Clean

Cookies N Clean
sharon George
5-Star
a week ago
We have been using Cookies and clean for about a year now. We have had nothing but great experiences. Our groomers listen to our wishes and do a nice job! We have a micro goldendoodle who is very temperamental but Justin does a wonderful job on keeping him looking nice. He keeps track of what length we did the time before and our dog always looks amazing. We have another dog who gets baths and nail trims by various groomers. We are happy customers!
Cookies N Clean
Roaddog09
5-Star
a month ago
Really good groomer has a lot of cool options including the self wash we have been going here for years getting grooming and using the self wash as well. the only thing I would say the prices have gone a little bit high but that is probably due to living in Joe's inflated world. We always reference our dogs to living the cookies and clean lifestyle because they could be living in a alleyway pregnant and covered in dirt and shopping cart Grease🤣😂🤣. If you want a good dog washing, treats, and toys etc check out cookies and clean 🐕 🐈. they also give the little musterd bean skins bandanna neck ties after there wash 🤟😎🤟😎
Cookies N Clean
Lisa Serratos-McGregor
5-Star
a month ago
Thank you guys for taking such great care of my dad‘s dog Rocco. It was his first time the groomers in several years as he is I seen your dog and my dad was not able to do a good brushing on him since he had lost his site recently. Rocco was very happy. We appreciate your effort and honesty about how to manage him moving forward looking forward to having a relationship with you and your grooming, five stars michael and lisa D Home
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About Cookies N Clean

Pet Grooming
Local pet grooming with both shop and mobile, dog wash, and retail. We are professional, accommodating, and personable. Proudly improving the dog owning experience.
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