Cookies N Clean appears to have forged a generally positive reputation for their grooming services. Many customers are recurring clients who have been visiting the establishment for extended periods, indicating a level of trust and satisfaction. The grooming expertise, particularly by named staff members such as Justin and Hailey, receives specific commendation, with customers noting personalized attention and consistency in service quality. Crucial to the company's reputation is their ability to handle dogs with different temperaments and specific needs, as well as providing additional services like a self-wash option. Notwithstanding, there are remarks about the perceived increased cost of services—though some attribute this to wider economic conditions rather than the company's pricing policy. Dissatisfaction, when present, revolves around the end result not meeting expectations and inconsistencies in the grooming outcome, which could point towards variability in service depending on the staff assigned or the communication process between the groomer and the customer.
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