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Dickson Chemist
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Dickson Chemist Reviews

Rated 4 based on 13 Reviews

33 Mitchell Arcade, Rutherglen, Glasgow G73 2LS

Pharmacies

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Published on
April 24, 2024
Last updated
April 24, 2024
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Reviews Summary

Evaluating Dickson's recent customer reviews reveals a dichotomy in their service and reputation. A recurring theme is the inconsistency in customer experience, suggesting a lack of uniform standards across interactions and services. While some praise the friendly and efficient service, others have experienced significant lapses in professionalism and competency. Notably, issues with prescriptions, including incorrect shipments and privacy concerns, mar the company's reputation. This inconsistency extends to customer service quality, with staff described as both 'chatting away' and warmly appreciative, and yet 'obnoxious' and dismissive in other instances. The company's response to feedback suggests problems with data management and communication, further affecting customer trust. Nevertheless, during the health crisis, Dicksons managed to exceed some customers' expectations, evidencing resilience and potential for good service delivery under pressure.
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What Customers Are Saying About Dickson Chemist?

Brilliant service

Staff always friendly

Huge thanks

Friendly and efficient service

A brilliant service

Reliable service

most incompetent unprofessional

Worst chemist ever

very rude and not helpful

Trustguide extracts key phrases from reviews about Dickson Chemist and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Dickson Chemist's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Dickson Chemist Ratings

1

As of Based on 13 revies as of Apr 24, 2024

Dickson Chemist Score

50%

As of Based on 13 revies as of Apr 24, 2024

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Customer Reviews

As of Apr 24, 2024, 13 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Dickson Chemist's publicly available reviews View source

JandK dK rated Dickson Chemist 1 stars
a year ago
Been using them for a number of years but they have recently(1-2 years) become the most incompetent unprofessional lot that I dread having to deal with. Despite "updating" all my personal details online 6 months ago, when requesting repeat prescription they sent it to an address I haven't lived at for 3 years(£200 worth of meds). not sure what their data protection policy is but it's not being adhered to. Then got sent wrong amount of meds to the right address at least. Made enquiries and then sent photo of containers and postage package which could not physically fit correct amount, the person I corresponded with could not use basic grammar and came to a phenomenal conclusion that was blatantly contradictory to the 3 photos provided by this time. If you value your privacy and don't want any other people that live at a previous address to know what your medication is then don't use this practice, if you have the choice...unless of course you enjoy wasting your time and questioning your sanity in the process.

Frequently Asked Questions About Dickson Chemist

What are Dicksons' strengths according to customer feedback?

Dicksons is often praised for their friendly staff, efficient service, and the wide range of products they offer. They have also been recognized for stepping up during health crises, with a reliable delivery service that enhances customer convenience.

Are there any data privacy concerns with Dicksons' services?

Some reviews have cited concerns with data privacy, including the handling of personal details and prescription information. It is advisable for customers to confirm that their data is up-to-date and securely managed.

Is the customer service at Dicksons consistently good?

Customer experiences with the service at Dicksons vary widely. While some customers report positive interactions and praise the friendly staff, others have had negative encounters involving rudeness and lack of assistance.

About Dickson Chemist

Pharmacies
33 Mitchell Arcade, Rutherglen, Glasgow G73 2LS
Visit website
+441414046545
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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