Overall sentiment towards Dexcom is predominantly negative, with a majority of reviewers expressing significant dissatisfaction with both device reliability and customer support. While one review suggests STELO is beneficial for type 2 diabetics, most mention recurring device failures, unresponsive or inconsistent support channels, and shifting company policies. A single positive report highlights satisfaction with the STELO CGM, but even this is paired with a call for broader product access.
Common feedback includes frequent equipment malfunctions, with several users noting multiple failed sensors and inconsistent performance of products like the G7 and STELO. Customers repeatedly describe customer service as unhelpful, slow to respond, and unable to resolve issues efficiently, citing poor communication, vague policies, and interdepartmental confusion. Some explicitly reference financial and logistical problems, such as denied reimbursements and complicated claims processes.
Trust in Dexcom’s diabetes management technology and support is evidently strained according to these reviews. Recurring references to operational failures and a lack of accountability reinforce a reputational concern, especially as customers share frustrations experienced across different regions and situations. Overall, Dexcom is perceived as lacking reliability and consistent support for users relying on continuous glucose monitoring solutions.
Common feedback includes frequent equipment malfunctions, with several users noting multiple failed sensors and inconsistent performance of products like the G7 and STELO. Customers repeatedly describe customer service as unhelpful, slow to respond, and unable to resolve issues efficiently, citing poor communication, vague policies, and interdepartmental confusion. Some explicitly reference financial and logistical problems, such as denied reimbursements and complicated claims processes.
Trust in Dexcom’s diabetes management technology and support is evidently strained according to these reviews. Recurring references to operational failures and a lack of accountability reinforce a reputational concern, especially as customers share frustrations experienced across different regions and situations. Overall, Dexcom is perceived as lacking reliability and consistent support for users relying on continuous glucose monitoring solutions.
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