Dexcom Reviews

Overall sentiment towards Dexcom is predominantly negative, with a majority of reviewers expressing significant dissatisfaction with both device reliability and customer support. While one review suggests STELO is beneficial for type 2 diabetics, most mention recurring device failures, unresponsive or inconsistent support channels, and shifting company policies. A single positive report highlights satisfaction with the STELO CGM, but even this is paired with a call for broader product access.

Common feedback includes frequent equipment malfunctions, with several users noting multiple failed sensors and inconsistent performance of products like the G7 and STELO. Customers repeatedly describe customer service as unhelpful, slow to respond, and unable to resolve issues efficiently, citing poor communication, vague policies, and interdepartmental confusion. Some explicitly reference financial and logistical problems, such as denied reimbursements and complicated claims processes.

Trust in Dexcom’s diabetes management technology and support is evidently strained according to these reviews. Recurring references to operational failures and a lack of accountability reinforce a reputational concern, especially as customers share frustrations experienced across different regions and situations. Overall, Dexcom is perceived as lacking reliability and consistent support for users relying on continuous glucose monitoring solutions.

Dexcom is a medical device manufacturer specializing in continuous glucose monitoring (CGM) systems for individuals with diabetes. Their core products include wearable sensors and associated technologies designed to track blood glucose levels and are available via prescription and over-the-counter channels, such as the STELO device.

Dexcom operates through a combination of direct-to-consumer sales, online platforms, and customer support services for device setup, troubleshooting, and replacement. The company coordinates product distribution, customer claims, and technical support through various communication channels, including phone and email.