AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Dermalogica Duke of York Square logo

Dermalogica Duke of York Square Reviews

Rated 4.8 based on 187 Reviews

37 Duke of York Square, London SW3 4LY

Cosmetic Clinics London

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

Overall, customer sentiment towards this skin care clinic is strongly positive, with most reviewers highlighting the expertise and friendliness of staff such as Coral, Sophia, Becky, Rebecca, and Carla. Customers praise the in-depth consultations, tailored product recommendations, and informative treatment explanations. One reviewer cited a negative experience regarding store hours and staff communication, noting unresponsiveness and misinformation, marking an isolated but notable area for improvement.

The most common themes in feedback are the staff’s deep skincare knowledge, approachable manner, and willingness to provide personalized service. Customers mention never feeling rushed, value the thoroughness of consultations, and point out how staff adapt recommendations to their changing skin conditions. There is frequent appreciation for clear, user-focused advice and a welcoming environment, especially at the Duke of York location.

Based on the reviews, this skin care clinic has built a high reputation for professionalism and customer-centered service in its region. Trust is underscored by repeat visits, personalized recommendations, and consistent mentions of knowledgeable staff. Overall, the clinic is regarded as a reliable option for those seeking detailed, tailored skincare support.
Read more

What Customers Are Saying About Dermalogica Duke of York Square?

fantastic treatment with Coral

really knowledgeable and helpful

so knowledgeable on products and ingredients

best facial I ever had

such a wealth of knowledge

so lovely and kind

Professional, friendly and passionate about skincare

took the time to really understand

can't recommend more highly

My skin is super glowing

Trustguide extracts key phrases from reviews about Dermalogica Duke of York Square and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Dermalogica Duke of York Square's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Dermalogica Duke of York Square Ratings

1

As of Based on 187 revies as of Jul 25, 2025

Dermalogica Duke of York Square Score

90%

As of Based on 187 revies as of Jul 25, 2025

Got a busrning question about Dermalogica Duke of York Square?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 25, 2025, 187 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Dermalogica Duke of York Square's publicly available reviews View source

Sarah Gaskin rated Dermalogica Duke of York Square 5 stars
3 months ago
Had a fantastic treatment with Coral. She was friendly and knowledgeable. Had an advanced face mapping, which was great and Coral explained it very well. After the treatment Coral went through my products I use and how to change them or add to them to make it work for my skin at the moment. Will be in to visit again!
N Belkova rated Dermalogica Duke of York Square 5 stars
3 months ago
Sophia was really knowledgeable and helpful. My skin is having a pretty severe reaction at the moment, and she was super understanding and had a gentle approach. Will definitely be back.
Van Tazav rated Dermalogica Duke of York Square 1 stars
3 months ago
The store was closed while its website said it was open. Called twice no one answered. Two employees were seen in store when knocked on glass door an employee called Coral said I must come back at 3:20 in 15 minutes. I asked her specifically if they carried male shave cream and responded yes but to come back in 15 minutes. I came back at 3:20 it was still closed - at 3:30 another employee opened door and I asked to buy product and she said they they did not carry this ! I wasted more than 45 minutes waiting around for very slack customer service and when I asked why no one answered phone why in website store was open and why did an employee misinform me, all I received was a very unkind response that the a/c was down and they were dealing with their facials as they were down a person ? The store for 45 minutes had no one on there but one person that walked out and two people could not keep store open or answer the phone ??? Very strange behaviour

Frequently Asked Questions About Dermalogica Duke of York Square

How knowledgeable are the staff about skincare and products?

Reviewers frequently note that staff members are highly knowledgeable about products, ingredients, and treatments. They provide clear explanations, address questions thoroughly, and tailor recommendations based on individual skin needs.

Is it easy to book and attend treatments at the clinic?

Most reviews suggest appointments run on time and staff are accommodating, making the treatments and consultations convenient. However, one reviewer reported confusion around store hours and difficulties reaching staff by phone.

Do treatments and advice get customized to my skin?

Yes, staff routinely adjust treatment protocols and recommendations according to each customer's skin concerns and current routines, providing individualized care and attention.

About Dermalogica Duke of York Square

Cosmetic Clinics
This clinic specializes in skincare treatments and consultations, including advanced face mapping, professional facials, and personalized skincare plans. Operating within the beauty and wellness industry, the business provides in-person services and product consultations with highly trained staff members.

The company functions through structured appointments, thorough initial consultations, and tailored treatments for each client. Staff routinely review existing skincare routines, offer detailed explanations of procedures, and adapt services to individual needs. The clinic also maintains punctuality and clear communication during busy operational periods.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
9506054229281232576
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.