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Denver B. Moore Investigations
Denver B. Moore Investigations

Denver B. Moore Investigations Reviews Summary

Private Investigators | San Francisco, CA

What do customers say about Denver B. Moore Investigations?

As of Feb 26, 2024, 26 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 26, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
26
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Denver B. Moore Investigations's customer reviews analysis

Denver B Moore Investigations garners mixed reviews from clients in San Francisco. Many clients express satisfaction with Mr. Moore's effective resolution of their cases, highlighting his promptness, professionalism, and reasonable fees. These positive reviews often mention successful information gathering, valuable assistance in legal actions, and Mr. Moore's care for client confidentiality and regular updates during investigations. Conversely, a recurring theme among dissatisfied customers includes complaints about ineffective communication and lack of desired results after upfront payment. Some negative feedback centers around vague information being provided, calls being unreturned, and the absence of results that justify the expense incurred.

Positive Feedback

Positive aspects of Denver B Moore Investigations, as reflected in client feedback, include the professional service delivered by Mr. Moore. Clients commend the quick turnaround time and the affordability of services. Additionally, Mr. Moore's helpfulness in gathering vital information, particularly for court cases, is highly praised. His effectiveness in dealing with elusive subjects for service of process is noted as a strong point. Trust and discretion in handling sensitive issues are also mentioned as part of the positive customer experience, alongside his willingness to go out of his way to assist or refer clients to the appropriate resources when necessary.

Concerns and Threads

On the darker side of the spectrum, certain clients report dissatisfaction with Denver B Moore Investigations. Criticisms include a perceived lack of transparency and delivery of vague information that does not meet clients' needs. Some reviews point out the issue of non-responsive communication after initial payment, resulting in feelings of neglect and frustration. There is advice cautioning future clients to negotiate payment terms to protect themselves from paying in full without receiving satisfactory results. Instances of no follow-up or feedback after money exchanges hands are notable points of discontent, leading some clients to advise others to seek services elsewhere.

Frequently asked questions about Denver B. Moore Investigations

Can Denver B Moore Investigations provide updates during the investigation process?

According to some customer reviews, Mr. Moore provides regular updates and maintains clear communication throughout the investigation, ensuring that clients do not feel out of the loop.

Is upfront payment required and is it negotiable?

Based on client experiences, upfront payment is requested, but some clients suggest negotiating the payment terms, such as a 50/50 split to ensure service satisfaction.

How well does Denver B Moore Investigations handle sensitive and private matters?

Several clients report that their sensitive issues were handled discreetly and professionally, indicating that Mr. Moore can be trusted with confidential matters.

Recent customer reviews and testimonials for Denver B. Moore Investigations

Denver B. Moore Investigations
Alex Dang
1-Star
3 months ago
I should have listened to the negative reviews on Google before I contacted Denver, but I brushed them off because I thought the reviewers were difficult clients. However, they were spot on how Denver conducted his business. I came to Denver to help me find the name and address of the buyer who bought the car from me many years ago. I told Denver that I tried everything to get the name, but due to a restricted law, DMV will not release that information. I consulted with Denver for a long time on the phone and hoped that he could help me. Denver would smooth talk me into that he has been in this field of work for a long time and he has friends and connections to help me get that information. His voice sounded sincere and I thought he genuinely wanted to help people who were in my situation. Therefore, I immediately paid him a fee that he requested. A few weeks later, Denver left me several voicemails regarding information that I already knew or I didn’t need. He didn’t mention the buyer's name and address which was the critical information that I hired him for. I tried to call him back several times, but he completely ignored me. I learned a great lesson from this is that I can’t trust any private investigator, even the ones with licenses. If these guys ask to be paid 100% up front, you better re-negotiate with them and pay them 50% to start and 50% when the job is done. Otherwise, you will end up like me with vague information. YOU HAVE BEEN WARNED!
Denver B. Moore Investigations
Anthony Natell
1-Star
8 months ago
Mr. Moore was friendly and helpful. He was able to quickly gather the information I needed to prove my case in court. If you need a quality private investigator in San Francisco, I highly recommend Denver B. Moore Investigations. They got the job done, quickly and affordably.
Denver B. Moore Investigations
Cliff Dorsen
1-Star
a year ago
I had an especially hard defendant to serve. Mr. Moore was extremely helpful in us being able to get service. Definitely recommend giving him a call if you are looking for help dealing with a person who is illusive!
Read all reviews

About Denver B. Moore Investigations

Private Investigators

We are a full-service firm of private investigators serving the San Francisco area and beyond for over 50 years.Whether you need help with a cheating spouse, a missing person, or any situation that requires a reliable, professional and experienced private investigator, we've got you covered.Don't settle for anything less than the best - choose Denver Moore Investigations for all your private investigation needs in San Francisco and surrounding areas. Contact us today at (415) 978 9755 or visit our website to learn more about what we can do for you.

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