Read Deliveroo London 770 Reviews Summary 2025

Chris Ripley rated Deliveroo London 1 stars

2 months ago

This is some text inside of a div block.

★☆☆☆☆ Unacceptable Experience — No Accountability from Deliveroo or Papa John’s Shocking service from both Deliveroo and Papa John’s Swadlincote. I placed an order via the Deliveroo app, which charged my credit card instantly — yet when things went wrong, both parties played the blame game and took zero accountability. The order was supposedly being delivered by Papa John’s own driver, but when it went missing, Deliveroo told me to “contact the restaurant directly” — as if I, the paying customer, am responsible for chasing their logistics failure. Their support agent even admitted they couldn’t offer compensation and just “encouraged me to leave feedback.” Seriously? Let me be clear: I contracted with Deliveroo, not Papa John’s. Deliveroo took my money. Under UK consumer law, Deliveroo has obligations, but they flatly refused to uphold them. Appalling. This experience has left me angry, hungry, and with no resolution. Deliveroo has become nothing more than a middleman that dodges responsibility the moment something goes wrong. Papa John’s was equally unhelpful. Avoid using Deliveroo for any restaurants using their own drivers — you’ll be left high and dry when issues arise.

Paul Abrahams rated Deliveroo London 1 stars

2 weeks ago

I ordered a McDonalds he went to three bridges first? I don’t know why? Should have said they was going there first I would have ordered my food & he pick food up at 9.40pm & got to me at 10.04pm & food was ice cold food almost £30 & he was late & have phone up Deliveroo no help she told me to go on the app which I did & got offered £3.25 which is disgusting I think I should get at least £8.00 I don’t know how to can justify this would you be happy with ice cold food? & get £3.25 back? We had no dinner that night very much disappointed & another unsatisfied customer

Prit P rated Deliveroo London 1 stars

2 weeks ago

Shocking customer service. Appalling complaint handling. Avoid Deliveroo. I ordered a meal through Deliveroo and only received about 70% of what I paid for. Despite providing photo evidence, Deliveroo refused to issue a fair refund and kept pushing me to leave negative feedback for the restaurant instead of resolving the issue with them directly. The “compensation” offered was just 80p — about 4% of the order value — even though around 30% of the main food was missing. This refund was insulting and shows how little Deliveroo values its customers. Overall: very poor service, terrible refund policy, dismissive complaint handling. Avoid Deliveroo if you want reliability or accountability.