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Crunch Fitness - Vancouver Plaza Reviews

Rated 4 based on 375 Reviews

7701 NE Vancouver Plaza Dr †, Vancouver, WA 98662, United States

Gyms Vancouver

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

Overall, Crunch Fitness garners a mixed reputation among customers, with reviews spanning from enthusiastic endorsements to strong criticism. Positive feedback highlights exceptional trainers like Kelly Watkins and Kayla, effective training routines, clean facilities, and attentive front desk staff. Conversely, several members express dissatisfaction regarding cancelation policies, billing issues, staff interactions, and management responses. The company’s response to requests for support or problem resolution is a recurrent topic of concern.

Frequently, customers mention the professionalism and expertise of trainers, the quality and variety of gym equipment, and helpfulness of front desk staff. Specific staff members receive recognition for their personalized service, including effective guidance for injury recovery and tailored workout routines. However, issues with canceling memberships, lack of understanding from management during difficult circumstances, and unresponsive phone or online communication appear throughout multiple reviews.

Ultimately, Crunch Fitness is renowned for its effective training and skilled staff in locations such as Vancouver, but persistent concerns regarding membership cancelation and communication impact its reputation. Reliability and staff expertise are clear strengths, while administrative transparency remains an area for improvement. In summary, Crunch Fitness is viewed as a strong gym option with some caveats in customer support and policy clarity.
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What Customers Are Saying About Crunch Fitness - Vancouver Plaza?

the most rewarding and inspiring experience

Her customer service was exceptional

the trainers they have here are some amazing people

the gal (Kayla) who run the front desk does a terrific job

Shawna who is amazing and very professional

Kelly Watkins is an awesome 5 star trainer and coach

Place is clean , organized, and not unreasonably priced

Trustguide extracts key phrases from reviews about Crunch Fitness - Vancouver Plaza and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Crunch Fitness - Vancouver Plaza's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Crunch Fitness - Vancouver Plaza Ratings

1

As of Based on 375 revies as of Jul 25, 2025

Crunch Fitness - Vancouver Plaza Score

40%

As of Based on 375 revies as of Jul 25, 2025

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Customer Reviews

As of Jul 25, 2025, 375 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Crunch Fitness - Vancouver Plaza's publicly available reviews View source

Jon Field rated Crunch Fitness - Vancouver Plaza 5 stars
2 months ago
I started Crunch training in mid December under Kelly Watkins as my personal coach. I came here to help recover from a severe back injury and l5s1 herniated disc surgery . I can't say enough good things about this gym culture , the staff and managers, the other clients and customers, or the experience and the results. I had been working out and running since 2008 but I never saw concrete visual results until I signed up at Crunch . In just over 4 months I can confidently say that my progress far exceeds what the previous 16 combined years totalled .I am an old dude and when I look in the mirror my body seems to be getting younger and stronger by the week or even daily now. My trainer keeps it fresh , exciting ,and mixes it up every session . He does his homework every night and delivers me personal important upgrades and specific adjustments to my routine that make coming to the gym the most rewarding and inspiring experience I have ever had . If I have a pain he helps me overcome it in one session .His professionalism is solid . My overall strength has improved almost 30% and not a session goes by that we don't achieve some new personal best. My fears of squats and deadliest are behind me now. For those that think they can't afford it I say ,... " there is no better investment than yourself and your health " . I believe the mind follows the body . Imagine the price of a hip replacement or some other uninsured procedures that are the result of weaknesses or poor balance. Not to mention the lost time from work or other important parts of your life. You can pay a little now or a lot later after a slip or a fall. Start now before you get in a bad place . Make excercise and fitness a cornerstone of your personal culture and lifestyle. You will be rewarded in ways you can't imagine and can't put a price tag on. There are many great trainers in this store but for me, this guy is a once in a lifetime opportunity to find out just how good my potential can be if I am willing to follow his guidance. Get to living your best life or get on with dying folks . It all starts in this gym with this coach for me . This is an unpaid organic review from a local Vancouver customer. Feel free to contact me if you need a referral. That is all !!
Adriel Westbrooks rated Crunch Fitness - Vancouver Plaza 5 stars
4 months ago
I had a fantastic experience at Crunch Fitness, thanks to Kayla at the front desk! She gave me an informative tour of the gym and explained all the amenities and membership options in detail, making sure I understood everything. Kayla went above and beyond by pairing me with a fitness trainer who perfectly matched my goals for an introductory 1-on-1 session. Her customer service was exceptional, and she made me feel welcome and supported throughout the entire process. Thank you, Kayla, for your professionalism and excellent service!
Lindsay Smith rated Crunch Fitness - Vancouver Plaza 1 stars
4 months ago
If I could give zero stars I would. I am currently unemployed as of last Tuesday and am moving out of state so I called to cancel the membership. What's disappointing is the payment for this month was pulled out yesterday. The "manager" said she's sorry but i will have to make another payment in April and there's nothing she can do. This is horrible treatment when someone explains their situation, maybe be a bit more understanding and helpful. The cancelation policy needs to be better than this. I will now tell everyone I know not to sign up with Crunch fitness.

Frequently Asked Questions About Crunch Fitness - Vancouver Plaza

What is Crunch Fitness's policy on membership cancellations?

Multiple reviews note that Crunch Fitness requires advance notice to cancel memberships and may impose fees if policies are not followed. Members have expressed frustration over difficulties canceling and with charges incurred after requesting cancellation. It is recommended to review the cancellation policy before joining.

Are staff members available to assist with fitness goals?

Yes, customers frequently highlight the helpfulness and expertise of trainers and front desk staff at Crunch Fitness. Specific staff are noted for offering informative tours, matching trainers to customer goals, and delivering personalized workout plans.

What can I do if I have issues contacting Crunch Fitness by phone or online?

If you experience difficulties reaching Crunch Fitness via phone or their website, in-person visits to speak directly with a front desk person are suggested by reviewers. Responses to online comments may be delayed, so face-to-face communication can be more effective.

About Crunch Fitness - Vancouver Plaza

Gyms
Crunch Fitness operates as a gym and fitness center, providing access to workout equipment, group training, and personal coaching. The company serves customers seeking physical fitness improvements and structured exercise routines, offering both memberships and pay-per-use options at its physical locations.

Cronch Fitness's operational model revolves around in-person service, with trainers providing personalized workout plans and support. Staff members assist with onboarding, facility tours, and matching clients to trainers based on their fitness goals. Facilities typically include gym equipment, amenities, and a staffed front desk for member assistance and management of administrative tasks.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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