Corona Energy Reviews

The overall sentiment in recent customer reviews of Corona Energy is strongly negative. Reviewers consistently highlight issues such as lengthy account transfers, poor and inconsistent customer service, excessive charges, and difficulties in resolving billing queries. Multiple customers detail experiences where their complaints were either ignored or inadequately addressed. There are direct references to distress caused by the company's approach, particularly during tenancy changes or mistaken billing, and mention of external escalation to industry regulators.

Dominant themes across the feedback include a lack of professionalism and organisation, especially regarding contract renewals, account switching, and complaint handling. Several customers report being overcharged or charged in error and facing obstacles when attempting to switch providers or resolve disputed bills. Communication breakdowns, automated contract renewals, and the perceived use of 'bully tactics' to maximise profit were repeatedly cited by business and residential customers alike.

Based on the reviews, Corona Energy’s reputation among customers in the energy supplier sector is marked by dissatisfaction and mistrust. Resolution of longstanding complaints, transparency in billing, and improved support channels are areas customers expect significant improvement. The brand is generally not regarded as reliable or customer-friendly in the UK energy supplier market.

Corona Energy is an energy supplier that provides gas and electricity services primarily to commercial and business customers. The company operates within the UK utility market, supplying energy through standard service contracts and deemed rates depending on account status.

Operations involve account setup, contract management, and billing processes for commercial properties and landlords. Corona Energy manages customer onboarding during changes of tenancy, issues invoices, and offers customer support channels for queries and complaints. Communication primarily occurs via email, phone, and written correspondence.