Coopers Of Stortford Reviews

Overall, customer sentiment towards Coopers of Stortford is notably negative, based on recent reviews. Reviewers mention frequent issues with delayed deliveries, poor product accuracy, and significant problems contacting customer support. There are repeated concerns about unanswered calls, delayed email replies, and unhelpful interactions with staff, although one positive experience with helpful phone support is described. Criticisms also point to premium rate phone numbers and lack of compensation for extra customer costs.

Common themes across the feedback include difficulties with the online ordering system, miscommunication regarding order status, and receiving incorrect or substandard products. Many customers express frustration with the resolution process, highlighting inconsistencies in information given by staff and slow responses. Website usability and account security are also raised as concerns. Positive feedback is limited but does reference friendly, in-store staff and positive long-term experiences from some returning customers.

In summary, Coopers of Stortford’s reputation as a department store is challenged by persistent customer service complaints and logistical errors. While there are some loyal long-term patrons, most recent reviewers in the UK report disappointment with the order process and after-sales care. Overall, trust is weakened by unresolved issues and inconsistent communication.

Coopers of Stortford is a retail company specializing in the sale of home and garden products, including solar lights, artificial flowers, garden pots, and household accessories. They offer products through both online and in-person channels, with a physical shop location and a catalogue for mail order purchasing.

The company operates via a multichannel retail model, supporting online orders, in-store shopping, and catalogue sales. Orders can be placed through their website or by visiting their shop, and customer assistance is handled by sales and support teams. Dispatch and delivery are arranged through third-party couriers.