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Comfort Spa Massage Reviews

Rated 4.1 based on 74 Reviews

1046 W Covina Pkwy, West Covina, CA 91790, United States

Massage Therapists West Covina

Published on
June 30, 2025
Last updated
June 30, 2025

What Customers Are Saying About Comfort Spa Massage?

professional, knowledgeable and friendly

treatment rooms are spotlessly clean

Thank you my masseur

one visit solved my problem

very comfortable and very relaxing atmosphere

Trustguide extracts key phrases from reviews about Comfort Spa Massage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Comfort Spa Massage's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Comfort Spa Massage Ratings

5

As of Based on 74 revies as of Jun 30, 2025

Comfort Spa Massage Score

40%

As of Based on 74 revies as of Jun 30, 2025

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Customer Reviews

As of Jun 30, 2025, 74 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Comfort Spa Massage's publicly available reviews View source

Natalia Ventura rated Comfort Spa Massage 2 stars
a month ago
I've been there about 5 times, but no more. I need to find another convenient place. This place is close to my house and does not require booking ahead of time. Every time I've gone, they pressure you into spending more and tipping more, Every time I've gone, they either go too hard, to the point of bruising or go too light that I wonder if they're purposely not helping so I can extend the service.
Ruby Hu rated Comfort Spa Massage 5 stars
4 years ago
Once again another superb and relaxing massage, just what I needed after a long hard week at work. I have always found the Comfort Spa Massage to be extremely professional, knowledgeable and friendly. The treatment rooms are spotlessly clean and comfortable creating a totally relaxed environment. I opted for an essential oil massage which was superb.. I'll be back, Thank you very much...
Amy Zhang rated Comfort Spa Massage 5 stars
4 years ago
My work requires standing and walking around, so my legs are often uncomfortable. I tried to massage my legs at home but it is not as useful as a massage shop. After the masseur massaged, I could feel my legs relaxed. Thank you my masseur.

Reviews Summary

Overall sentiment for Comfort Spa Massage is mixed, with customers appreciating the convenience and effectiveness of the massage services while raising concerns about aggressive tipping practices and occasional unprofessional behavior. Many note that the location is accessible, does not require advance booking, and delivers tangible relief, yet several reviews mention being uncomfortable with the way tips are handled or being pressured for gratuity.

Common themes include the massage's effectiveness, relief from pain or discomfort, and clean, comfortable facilities. Long-term patrons cite professionalism, knowledgeable staff, and a relaxing atmosphere. However, tipping expectations, staff discussing gratuity, and issues with rushed or inconsistent massage quality (especially during late appointments) show up repeatedly and temper the overall positivity.

Based on reviewer feedback, Comfort Spa Massage has a reputation for providing reliable and sometimes deeply effective massage therapy in a clean environment. However, its tipping policies and episodic lapses in professionalism detract from otherwise smooth experiences. The company is regarded as a dependable option, with caveats, for massage therapy in the area.
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Frequently Asked Questions About Comfort Spa Massage

Do I need to book an appointment at Comfort Spa Massage?

No, Comfort Spa Massage does not require appointments for their services. Several customers mention that they can visit at their convenience without booking ahead, and that the facility is often well-staffed to accommodate walk-ins.

What are the typical tipping expectations at Comfort Spa Massage?

Many reviews note that there is a required or strongly expected minimum tip, usually $10. Some customers felt pressured to tip before or after the service, and this policy was a frequent concern in their feedback.

Are the facilities at Comfort Spa Massage clean and comfortable?

Yes, reviewers mention that the treatment rooms are spotlessly clean and provide a comfortable, relaxing environment for massage services.

About Comfort Spa Massage

Massage Therapists
Comfort Spa Massage is a provider of massage therapy services, offering a variety of treatments such as Swedish and essential oil massages. The business operates from a physical location where customers can walk in or book appointments, catering to individuals seeking relaxation and relief from physical discomfort.

The company’s operations involve staff delivering massages in dedicated treatment rooms designed to promote comfort and relaxation. Comfort Spa Massage uses a team-based approach, with multiple therapists available to accommodate demand at different times, and does not require advance booking for services.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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