Colina Homes

Colina Homes Reviews Summary

Home Builders | Houston, TX

What do customers say about Colina Homes?

As of Apr 04, 2024, 297 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 4, 2024
Last updated
April 4, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
297
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Colina Homes's customer reviews analysis

Reviews for Colina Homes consistently emphasize the company's commitment to quality, detail, and customer service, all of which contribute to a positive overall reputation. Customers repeatedly praise the attentiveness and professionalism of the Colina Homes staff. Team members, particularly Wesley Gill (a site building superintendent), Jillian Donalson (sales person), and others involved in the mortgage and building process are highly commended for their responsiveness and efficiency. The hands-on approach during walkthroughs and the prompt resolution of concerns stand out as particularly strong aspects of customer experience. The recurring mention of these positive experiences suggest that Colina Homes is strongly customer-oriented and that this approach resonates well with its clientele. Moreover, the mentions of the quality of materials used in construction indicate that the company does not compromise on the standards of their homes. The frequent mention of Wes' role in both pre and post-sale processes indicates a continuity of service that extends beyond the initial purchase, which may be particularly reassuring to potential homebuyers.

Positive Feedback

Positive aspects of customer feedback for Colina Homes include exceptional customer service, with employees going above and beyond to address clients' needs. This is exemplified by staff members being available outside normal business hours and swiftly dealing with any concerns raised. High praise for the quality of construction and the premium materials used is also a recurring theme, suggesting that Colina Homes delivers durable and well-built homes. Prompt service and attentiveness to detail during the walk-through demonstrate the company's dedication to ensure customer satisfaction. The communication and reliability experienced by customers, particularly during stressful times of the homebuying process, are highly regarded. These testimonies reinforce the idea that Colina Homes prioritizes the creation of a positive and supportive customer journey, from initial contact through the purchase and beyond.

Concerns and Threads

Despite overwhelmingly positive feedback, there is a notable absence of explicitly negative reviews presented in the data provided. However, the mention of 'minor things' being pointed out during the final walk-through suggests that occasional oversights or issues may arise, though these seem to be resolved quickly. Additionally, the lack of negative feedback in this dataset may also point to a potential selection bias or underrepresentation of dissatisfied customers in the input source. To ensure a fully balanced view, prospective customers would benefit from seeking a broader range of reviews that may provide insight into any less favorable experiences with Colina Homes.

Frequently asked questions about Colina Homes

What level of customer support can I expect during the homebuying process with Colina Homes?

Customers report a high level of support from Colina Homes staff throughout the homebuying process. Team members, including sales representatives and site building superintendents, are commended for their accessibility, responsiveness, and attention to detail, offering support after hours and addressing concerns promptly.

How does Colina Homes ensure the quality and durability of their new homes?

Reviewers consistently note the use of quality materials and a detailed-oriented approach to construction. Walkthroughs appear to be thorough, with site superintendents ensuring homes are up to building standards and addressing any issues swiftly to ensure long-term satisfaction.

Is post-purchase support available from Colina Homes, particularly for warranty requests?

Customers express satisfaction with Colina Homes' post-purchase support, highlighting prompt responses to warranty requests and continued availability of staff to address any concerns, indicating an ongoing commitment to customer service even after move-in.

Recent customer reviews and testimonials for Colina Homes

Colina Homes
DANIEL SALAZAR
5-Star
4 months ago
Awesome work! Cypress Green Hockley, Tx. I'm very happy with the quality and detail of Colina Homes! It's a new build, so our site building superintendent Wesley Gill was on top of every detail from start to finish. He made the process easy, and I'm confident his attention to detail and professionalism will ensure this home will last a lifetime! Great job!
Colina Homes
kimberly lounder
5-Star
2 weeks ago
Colina homes was amazing. This is our first home and Jillian the sales rep. was friendly helpful and very positive. Rick the mortgage person was amazing answering questions at 7:00 at night on valentines day! Brittany answered questions and was so patient with us through the final approval. Then there is Wes the builder who addressed all our concerns quickly and efficiently on our final walk through when we pointed out a few minor things he had the taken care of while we were standing there. . I would recommend Colina to anyone.
Colina Homes
Rick Alva
5-Star
2 months ago
The builder Wesley did a great job on educating us about our new home and fulfilling closing/building expectations. We love our new Colina home in Mill Creek. Thank you!!
Read all reviews