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Cloud 9 Foot Spa West U Houston
Cloud 9 Foot Spa West U Houston

Cloud 9 Foot Spa West U Houston Reviews Summary

Massage Therapists | Houston, TX

What do customers say about Cloud 9 Foot Spa West U Houston?

As of Feb 23, 2024, 554 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 23, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
554
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Cloud 9 Foot Spa West U Houston's customer reviews analysis

The overall company reputation of Cloud 9 Foot Spa West U reflects a predominantly positive customer experience, with several elements consistent across customer reviews. Notable service qualities include professional and friendly staff, a clean environment, and notable staff retention. Customers express appreciation for specific therapists such as William, Amy, Jenny, Andrew, and Mia, indicating that Cloud 9 has employed competent professionals capable of providing excellent massages, with individual therapists often receiving repeat business. The recurring themes in the positive reviews are the high-quality massages, the serene atmosphere, and effective communication with clients. Additionally, the reviews highlight the value for money and an appreciation for the convenience of location and pricing specials. The mere mention of multiple long-term employees suggests a stable and positive work environment, which tends to correlate with consistent service quality. Nonetheless, a singular review indicates dissatisfaction due to the perceived weak massage pressure, an overly firm body massage, and a lack of response to the client's feedback, suggesting areas where service could be improved. This outlier critique underscores the importance of therapist-customer communication and pacing the massage to individual client preferences.

Positive Feedback

Several positive aspects of Cloud 9 Foot Spa West U are consistently endorsed in customer feedback. A recurrent praise point is the level of professionalism and skill among the therapists. Therapists like William, Amy, Jenny, Andrew, and Mia are frequently mentioned for their exceptional service, suggesting that Cloud 9 possesses a strong team of masseuses capable of meeting diverse client needs. The environment is frequently described as clean, serene and comfortable, which are pivotal attributes for a spa setting. Clients also appreciate the ease of the check-in process and the punctuality of service, indicative of effective operational management. The varied services, including different types of massages and packages that suit different time commitments and needs, combined with regular special offers, present an enticing value proposition that has been noted across multiple reviews. Moreover, the convenience of the location appears to be a significant plus for the clientele.

Concerns and Threads

Despite the widespread positive feedback, Cloud 9 Foot Spa West U does have some areas for potential improvement as suggested by customer experiences. Most notably, a negative review describes an experience with an inadequate massage where feedback regarding the pressure was not heeded, leading to discomfort. This draws attention to the importance of therapist-client communication, attentiveness, and the ability to tailor the massage to individual preferences. The unexpected nature of a face massage without prior communication suggests a gap in explaining the procedure beforehand, which may detract from the overall satisfaction of clients seeking a more predictable experience. The presence of such a review contrasts with the otherwise glowing testimonials, indicating that while the issue may not be widespread, it is significant enough to impact the overall customer experience for certain individuals.

Frequently asked questions about Cloud 9 Foot Spa West U Houston

What types of massages does Cloud 9 Foot Spa West U offer?

Cloud 9 Foot Spa West U offers a variety of massages, including foot massages, Swedish massages, deep tissue massages, and hot stone massages, as well as couple's massages. They accommodate different session lengths to cater to various customer preferences.

Do I need to book an appointment in advance at Cloud 9 Foot Spa West U?

While walk-ins are welcome and there's mention of immediate availability, it's recommended to schedule an appointment to ensure you secure a spot with your preferred therapist, especially for longer sessions like the 90-minute treatments.

Are there any special deals or packages available at Cloud 9 Foot Spa West U?

Yes, Cloud 9 Foot Spa West U offers specials and packages. Customers mention receiving special pricing via email, and there is also a mention of savings available when filling out an appointment needs chart before walking in. Clients are considering purchasing packages due to their positive experiences, indicating that such offers are available.

Recent customer reviews and testimonials for Cloud 9 Foot Spa West U Houston

Cloud 9 Foot Spa West U Houston
Brooke H
5-Star
2 months ago
We love Cloud 9!! My husband and I have been going there for several years. They are friendly, clean and very professional. William is an excellent masseuse and takes wonderful care of my husband. Amy and Jenny are my go to technicians and they are both wonderful. We are so appreciative to have this business nearby and look forward to every visit. Staff retention is excellent. And finally, Cloud 9 is also a great value. Look no further for your massage needs!
Cloud 9 Foot Spa West U Houston
Maria Consuelo Inestrosa
5-Star
4 months ago
I absolutely love Cloud 9! I went in without an appointment and asked for first available for a 90-minute Swedish massage. Andrew was my therapist and he was AMAZING! I will continue to book appointments with him.
Cloud 9 Foot Spa West U Houston
Thuan Le
5-Star
a month ago
I’ve been to Cloud 9 a few times as it’s such a convenient location and wonderful pricing!! I’ve tried several services including quick 30 minute foot massages all the way to a 90 minute couples massage. Every masseuse I’ve been paired with has been great and professional. There’s often specials going on or you’ll receive specials via email so do not miss out on those.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
554
reviews
Excellent
Good
Average
Fair
Poor

About Cloud 9 Foot Spa West U Houston

Massage Therapists

The best, most reputable and highly rated foot and body massage spa in town!

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