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Cliphair Extensions Reviews

Rated 3.6 based on 222 Reviews

Beauty Salons in Wallington

1, Watermill House, Restmor Way, Wallington SM6 7AH

Published on
August 8, 2025
Last updated
August 8, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of Cliphair Extensions's customers had a positive experience.

Positive
20%
Neutral
10%
Negative
70%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Cliphair Extensions?

still soft and smooth

amazing customer service

hair extensions are brilliant quality

excellent service

beautiful quality

Trustguide extracts key phrases from reviews about Cliphair Extensions and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 08, 2025, 222 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Cliphair Extensions's publicly available reviews View source

Freya Oreo123 rated Cliphair Extensions 1 stars
5 days ago
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I ordered tape extensions off here around 6 months ago, didn’t have any problems. About 2 weeks ago re ordered in a longer length this time, not even a week later my extensions feel like dolls hair. I was using the same products i used alongside my first set of tapes. I work in a salon and have had multiple people pointing out how bad quality the hair is & saying i need to trim it, was offered a 25% refund or to send the hair back in for testing which is a massive faff & a long process to not receive the refund if they don’t find something wrong so i’m now £140 down for them too last me just over a week. They feel like straw
Lauryn Mulholland rated Cliphair Extensions 4 stars
3 months ago
Hair seems to be good quality, washed a few times it’s still soft and smooth. The only thing was the colour I had ordered didn’t look the same as what I received, I had to recolour my hair before install to match.
Sophie Howard rated Cliphair Extensions 5 stars
3 months ago
Usually I don’t do reviews but Clip Hair deserve a review! I have ordered from Clip numerous times. I only had one issue with delivery but my problem was immediately resolved and refund was received straight away. This didn’t put me off from ordering from Clip Hair at all due to the amazing customer service and quality of hair and products I have received over the last few months. Their shampoo, conditioners and silky hair extension spray is out of this world. The products are Sulphate and paraben free which is so important to use on hair extensions to lengthen their life span and good appearance. Also keeping them silky soft and frizz at a minimum after washing. The hair extensions are brilliant quality, long lasting and same thickness from tip to end. I have spent too much money over the years trying to find good quality hair extensions but Clip Hair by far have topped the charts for me.

Reviews Summary

Overall, reviewer sentiment toward Clip Hair’s hair extension products is predominantly negative, with several customers voicing strong dissatisfaction regarding the hair quality. A minority of customers cite positive experiences, particularly with customer service, but numerous complaints detail issues such as shedding, tangling, matting, and significant discrepancies between product descriptions and actual hair quality. While there are isolated accounts of quick resolution and helpful staff, recurring complaints about inadequate product longevity and frustration with the returns and refund process are notable. Major themes in the reviews include inconsistent product quality, with several users receiving extensions they believe are not human hair or are poorly constructed, leading to rapid deterioration post-purchase. Common points of frustration focus on the swift decline of extensions’ appearance and texture, lack of thickness, and the cumbersome or unsatisfying nature of the returns process. Positive references, though far less frequent, mention efficient customer service responses and favorable product texture for a few specific items. Based on collective feedback, Clip Hair’s reputation as a hair extension supplier is mixed at best, with far more negative reviews outweighing positive ones. Trust is undermined by persistent mentions of inferior quality and skeptical attitudes toward refund reliability. Prospective buyers in the UK market should exercise caution, as reliability appears inconsistent and quality assurance remains questioned by many reviewers.
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Frequently Asked Questions About Cliphair Extensions

What is Clip Hair’s process for handling faulty hair extensions?

If you believe your extensions are faulty, Clip Hair typically asks you to return the product for testing. Refunds or replacements may be offered, but the process can involve several emails and shipping steps, and refunds depend on the results of their testing.

Are refunds easy to obtain at Clip Hair?

Reviewers mention mixed experiences with refunds. Some praise quick and constructive resolutions, while others report difficulty, especially if the company disputes claims about alteration or product condition. Partial refunds or replacements may be offered depending on the case.

Does the actual hair color match the website photos?

There are instances where customers received hair extensions that did not match the color shown online. In these cases, customers sometimes had to recolor their own hair to achieve the desired match before installing the extensions.

About Cliphair Extensions

Beauty Salons
Clip Hair is a supplier specializing in hair extensions and related hair care products, including clip-in and tape extensions, ponytails, and hair care treatments. The company operates primarily online, offering its products through a digital storefront for direct consumer purchase and delivery. The company manages its operational processes via a customer service team that handles sales, order fulfillment, and after-sales support. Product return and exchange workflows are conducted through email, and issues are reviewed for potential refunds or replacements. Clip Hair also provides proprietary shampoos and conditioners designed for use with extensions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.