Clear Business Reviews

The overall sentiment from customer reviews of Clear Business’s B2B telecom and payment solutions is predominantly negative. Reviewers consistently report difficulties around contract termination, poor communication between departments, and unexpected or inflated termination fees. Several mention problems with ongoing billing after services were no longer needed or businesses were closed, and many cite poor responsiveness and a lack of issue resolution from customer service teams. A small number of reviews reference helpful staff at setup or during account management, though these are overshadowed by later frustrations.

Common feedback includes repeated struggles to cancel services, ongoing charges after account closure, and complexity in administrative processes like termination forms. Customers frequently mention feeling penalised, with high exit fees and perceived lack of flexibility. Several reviews highlight that issues in service or account management can lead to business disruption, especially when communication is delayed or departments fail to coordinate. Long-standing customers describe loyalty being undermined by negative exit experiences.

In summary, Clear Business’s reputation among businesses is weakened by patterns of poor contract clarity, difficulty in cancelling accounts, and unresponsive support. While instances of professionalism in staff interactions are noted, these do not compensate for administrative obstacles and lack of proactive solutions. As reflected in reviewer experiences across the UK, persistent process and communication issues substantially impact trust in the company.

Clear Business provides telecommunications, broadband, phone line, and payment processing solutions to businesses. The company’s offerings include card terminal rental, digital phone lines, and related business utilities on a contractual basis. Their services aim to support small and medium-sized businesses in day-to-day operations through digital infrastructure and payment tools.

Clear Business operates via long-term contracts for its range of telecom and payment solutions, requiring formal process for initiation and termination. Service setup can include in-person visits, while ongoing support is conducted by customer service representatives through phone, email, and online chat. Administrative actions such as cancellation or change of tenancy follow structured internal procedures involving detailed customer information.