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Cityscape Landscape Reviews Summary

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Landscape Gardeners | Chicago, IL

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Cityscape Landscape?

As of Jun 11, 2024, 123 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Cityscape Landscape's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

happy with the entire Cityscape experience

finest quality

knocked it out of the park

very happy with the results

fantastic team

very happy with the final project

beautiful patio

really love the outcome

outstanding job

enjoy our awesome outdoor space

About this report

This report was produced by Trustguide on Jun 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 10, 2024
Last updated
June 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Cityscape Landscape's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Cityscape Landscape

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Cityscape Landscape's customer reviews analysis

Analyzing the collective feedback from Cityscape Landscape LLC's clients reveals a consistently positive reputation. Customers commend the thoroughness, quality, and professionalism of the team members such as Ed, Tim, Jon, James, and Mary. Clients report a strong appreciation for the collaborative nature of Cityscape's work, noting that project visions are met with detailed and personalized plans, and execution is often above expectations. One overarching theme is the company's ability to deliver complex and high-quality landscaping projects including winterization, rock installations, lighting, patio construction, and full yard overhauls. Timeliness, responsive communication, and a customer-oriented approach where crews are described as ensuring satisfaction at critical stages of work are consistent elements of client experience. Cityscape's work also stands out in terms of their crew’s attention to detail, patience in design adjustments, and the value derived from their completed projects. However, it is highlighted that excellence comes with a price, indicating that their services might be expensive, yet justified by the quality delivered.

Positive Feedback

Cityscape Landscape LLC has amassed an array of positive feedback that emphasizes several key strengths. Customers have repeatedly praised the timely and responsive nature of the team, noting quick turnarounds from initial consultation to project completion. The expertise of the staff is a recurring highlight, where team members not only exhibit high levels of professionalism but also provide invaluable advice to enhance the project's outcome. Moreover, the crew's attentiveness and customer service are highly regarded, with instances of going out of their way to secure materials and add value through meticulous workmanship. The ability to meet customers' visions through personalized and artistic approaches, while providing practical recommendations for low-maintenance and beautiful results, are significant contributors to the company's commendable reputation. Additionally, the thoroughness in execution, even on complex projects that involve multiple layers of construction and coordination with various trades, underscores a dedication to quality that resonates well with the customers.

Concerns and Threads

Despite a predominance of praise, some aspects of Cityscape Landscape LLC's service carry implications for potential customers. Cost is a recurring theme, with clients acknowledging that the services rendered by Cityscape are not cheap. This indicates that their target clientele is likely those who are willing to invest in quality landscaping and recognize the value that accompanies higher expenditures. While the price point may be justified by the superior results and meticulous labor that the company provides, it is an element that could be a barrier for customers with restricted budgets looking for cost-effective solutions. Additionally, one customer mentioned the project timeline took longer than anticipated, which could be a consideration for those with strict timelines. Despite these occasional caveats, the feedback does not detract significantly from the overall positive sentiment, since customers seem largely satisfied with the value and outcomes of their investment.

Frequently asked questions about Cityscape Landscape

How responsive is Cityscape Landscape LLC to customer queries and concerns?

Cityscape Landscape LLC is reported to be highly responsive, with numerous reviews praising the staff for their promptness in communication, including quick replies to emails and calls, and regular status updates during projects.

Are Cityscape’s landscaping projects cost-effective?

Cityscape provides high-quality and detailed work which is reflected in their pricing. Their services might be considered expensive, but many clients find the quality and value of the completed projects to justify the expense.

Do Cityscape projects cater to custom and personalized landscape designs?

Yes, Cityscape is well-regarded for their collaborative approach, working closely with clients to create personalized plans that reflect their vision and providing tailored recommendations to suit their specific landscaping needs.

Recent customer reviews and testimonials for Cityscape Landscape

Cityscape Landscape
Matt H.
5-Star
2 weeks ago
We had Cityscape out last November to help winterize our yard and install some river rock along the side of our house. Ed came out and explained everything very thoroughly and the work was able to be performed very quickly without us needing to be home. We were very happy with the entire Cityscape experience and would certainly recommend them and use them for future landscaping needs.
Cityscape Landscape
Bryan Jacobs
5-Star
10 months ago
My wife and I shared our vision for our front yard landscape project when we first called Tim and subsequently met him. He came to see the site and then delivered to us a plan that perfectly brought our ideas to life. His team showed up when scheduled and moved quickly! The work was of the finest quality. During the process, Tim went out of his way to secure materials that were hard to find that we really wanted as well. They were able to do the lighting too, which turned our beautifully! We would highly recommend their team for anyone seeking a collaborative and personalized approach to a landscaping project.
Cityscape Landscape
Colin Kramer
5-Star
11 months ago
I worked with Ed and his team last year to tear down and build a new deck for our backyard as well as clean up the backyard to have better drainage and landscaping. Ed knocked it out of the park. His team provided invaluable advice about the project at every step of the way and made recommendations that maximized the usefulness of the space. At every critical junction, the team ensured that I was happy with the work before continuing. I can not recommend cityscape and Ed enough, and can't wait to work with them in the future!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
123
reviews
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About Cityscape Landscape

Landscape Gardeners
Cityscape Landscape LLC has been proudly serving Chicago residents since 1984. Family owned for forty years Cityscape Landscape LLC provides landscape and paver installation. At Cityscape Landscape, we pride ourselves on our quality and attention to detail. Our Bucktown location allows us to quickly service Uptown to the South Loop and all neighborhoods in between. If you’re looking to revamp your urban living space, our certified technicians are standing by to complete the task. In addition to plants, flowers and perennials we carry Unilock & Techo-bloc pavers as well as a full line of natural stone. Our design team boasts over 180 years of experience, you can rely on Cityscape Landscape LLC.
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