Circle Medical Reviews

I would recommend using a different virtual program. My doctor was very nice and did a good job. The reason I’m giving 1 star is because of their billing. I was charged self-pay rates which they took off my card on file without notification or a bill and they did it the day of my appointment. My insurance was on file and should have been charged first. I notified them of the error so they billed my insurance. After my insurance paid, they refused to refund the incorrect charge because they needed more time to process the dispute. It’s been two months and they have received two payments for the one service. I think that’s illegal. All customer service communication is done through their chat system. No phone number to talk to a real person. If you don’t respond quick enough then they end the chat and you have to start all over. It’s a messy system and they are doing some illegal billing.

I held off for a bit, but now am forced to review. It is very clear this is an insurance billing mill, they try to upsell you on everything. And I do mean EVERYTHING, while making actual treatment a pain in the butt: they give you instructions for home care prep and then somehow you always fall short so they can’t treat you. Bill another copay. See you next month. Rinse. Repeat. I was offered 7 different tests I could take (without there being real medical need, but only because “why not?” and “your insurance will cover it”). I was also promised I was would be consulted about the price of a sleep apnea study before being billed, the next thing I know a study has been delivered to me house and I’m getting ominous text messages that I have 30 days to do it or be billed for the cost of equipment. I can afford the $45 co pay and I was still evaluating circle medical so I did it, but multiply this by the 7 for the other tests they wanted snd not everyone can’t afford that. Finally I was seeking continued treatment for a chronic condition I’ve had my whole life and for which I’ve been regularly medicated for over 20 years. I was seeking a new provider since I moved states. They demanded home blood pressure readings - which is fine - I took several, but then the doctor repeatedly refused to prescribe me medication. Ok fine, she wants to make sure I’m not drug seeking no, problem. But then I start asking what she needs specifically, so I can make sure I’m prepared instead of kicking the can down the road another month (and another copay) without treatment for my chronic lifelong condition, with over 20 year medical history, and she obfuscates. At my last meeting where I subsequently fired circle med; the doctor demanded in the neighborhood of 24-30 blood pressure readings before she would be willing to prescribe the meds I’ve been on my whole life. Standard practice for my condition is 1-2 readings a month, so that’s 1-2 years of blood pressure readings, and way beyond the level of information the doctor would ever have in in-person practice. As it was I had 4 spaced out readings I gave to her that day. The doctor was also very combative and ultimately unprofessional. She was a few minutes late then started off my appointment wanting to discuss cybersecurity when I mentioned their system was very bothersome and it took months to upload my medical records through non secure means. Then she sat on the phone for 10 minutes telling me how she needed to read my chart and how busy she was with 30 other patients. I had thought she was late because she was reviewing my chart. Then she started interrupting me and yelling at me when I was calmly but assertively voicing my concerns about her unprofessionalism. I grew up in and working in hospitals, so I know what normal preparation for a patient looks like, and I also have huge appreciation for what they do and thus very high tolerance and leeway. I grew up in a medical household and living with my condition my whole life - I know what standard and professional treatment looks like. Circle Medical is not it