D Fairman rated Chums 1 stars

5 days ago

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AVOID!!! This company enjoys playing games with its customers. My disabled husband has bought his trousers from this company for over a decade. We have spent hundreds with Chums because these trousers are the most comfortable for him. When a zip broke, we emailed and telephoned. A supervisor finally agreed to replace the trousers and arranged collection. They were sent back! Multiple phone calls and emails later, promises of calls from managers that turned from 48 to one week, just turned into us chasing a call back. We have been trying for over a month now to get someone in charge to get on the telephone with us. I have never had an experience like this. The trousers cost £30 and no one is willing to even give us a discount code towards the next purchase. What kind of company treats vulnerable customers like this? It’s shameful and anyone involved in management should be embarrassed of themselves.

Royston Tipping rated Chums 2 stars

7 months ago

They have been very good but my last dealings with them have been a nightmare, zip broke on a new purchase premium rate phone number & finally get a replacement & is different to what I ordered. I'm a very unhappy bunny!