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Charming Nails
Charming Nails

Charming Nails Reviews Summary

Nail Salons | Leeds

What do customers say about Charming Nails?

As of Apr 17, 2024, 207 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 17, 2024
Last updated
April 17, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
207
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Charming Nails's customer reviews analysis

Charming Nails appears to have built a commendable reputation as a nail salon, with several reviews emphasizing the friendliness and professionalism of the staff. Customers have expressed high satisfaction with the creative and detailed nail art achieved at the salon, reflecting positively on the company's service quality. The recurring themes center on the salon's ability to meet and often exceed the inspiration provided for nail designs—indicating strong technical competencies. There is a sentiment of loyalty among customers, fostered by a loyalty card system, contributing to a satisfactory long-term customer relationship. However, there is an account of a negative experience citing unevenly shaped nails and an expensive service which insinuates inconsistency in service delivery. This single account, contrasted with the overall positive feedback, suggests that while many experiences are commendable, there may be isolated instances of customer dissatisfaction.

Positive Feedback

Positive customer feedback for Charming Nails frequently highlights a welcoming and friendly environment fostered by the salon's staff. There is a consistent recognition of the technical skills displayed by the nail artists, with customers often noting that the outcomes are better than the reference photos provided. The staff's attentiveness and the thoroughness of their work, particularly in prep and detailed painting, have been appreciated and commendably mentioned in multiple reviews. The personal touch, including a comprehensive walkthrough for first-time acrylic users, has positively influenced customer experience. Customers returning for multiple visits hint at a high satisfaction rate, and the mention of a loyalty card system indicates an initiative to reward repeat business, which is favorably received by the salons' clientele.

Concerns and Threads

Despite the overwhelming number of positive reviews, Charming Nails has faced criticism from a customer who experienced a disappointing service. The negative feedback centered on nail shaping, describing an uneven finish that did not align with the customer's request, further expressing discontent with the value for money. Moreover, this particular customer indicated a hindrance in communicating dissatisfaction at the time of service due to personal reasons, suggesting that while salon ambiance is generally praised, the environment may feel intimidating or less conducive to feedback for some. This review raises questions regarding the consistency of service quality and whether staff responsiveness to client concerns is universally adequate across all interactions.

Frequently asked questions about Charming Nails

Does Charming Nails cater to custom nail design requests?

Yes, Charming Nails prides itself on meeting and exceeding customer expectations with custom nail designs, as evident from several reviews praising the salon for recreating and improving upon inspiration photos presented by clients.

What is the pricing like at Charming Nails, and do they offer a loyalty program?

Customer feedback suggests that the pricing can vary, with some patrons finding it very reasonable and one indicating the service to be expensive. The salon also offers a loyalty card scheme to reward repeat customers, which is well-regarded amongst regulars.

If I have never had acrylics before, will Charming Nails assist in guiding me through the process?

Yes, first-time customers at Charming Nails have reported positive experiences, including detailed run-throughs of the process by the salon's manager and a commitment to ensuring a thorough understanding and comfort throughout the service.

Recent customer reviews and testimonials for Charming Nails

Charming Nails
Aimee Chamberlain
5-Star
a week ago
The people in there absolutely amazing every time and so friendly. I've been going for the last 6 months and they never disappoint. Very good prices for what they do and never shy away from a challenge. I couldn't recommend them enough.
Charming Nails
Vicky Rawson
5-Star
4 days ago
1st time on the salon but sadly won’t be bk the colour I asked for was good! But I asked for almond shape well they ruined the shape of my nails all uneven and very expensive! I asked the lady about the shape but she thought they were ok!!!!! They’re all bumby aswell wish I didn’t suffer depression as I wanted to say something and not pay! But salon was full! I’m hoping salon will reach out and give me a refund but I’ll never be back
Charming Nails
Beth Wood
5-Star
a month ago
I got a soak off and a full set of acrylics, and was really happy with the service. The nail artists took time to make sure my nails were perfect. They’re even better than the inspo pic I showed them. I’ll definitely be returning for future sets. Thank you so much :)
Read all reviews

About Charming Nails

Nail Salons
Nails and beauty salon
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