Overall, customer sentiment toward Chariot Energy as an energy provider is mixed, with both notable praise and substantial criticism reflected in recent reviews. Reviewers consistently highlight a streamlined online setup, transparent pricing, and easy transitions, mentioning that contract terms and affordability are attractive for new and existing customers. However, serious concerns are raised about customer service responsiveness, with some reports of unresolved billing issues and distressing experiences during service outages.

Common feedback includes an appreciation for the ease of comparing and signing up for energy plans online, as well as efficient communication via text and email for account setup and management. Customers express satisfaction with value-driven plans, free usage windows, and automatic provider transitions. Conversely, several users criticize billing accuracy, difficulties resolving disputes, and poor support experiences, with specific instances of prolonged wait times and lack of resolution.

Based on the reviews, Chariot Energy’s reputation as an electric utility company in Texas is polarized: it is regarded by many as a user-friendly, affordable provider, but is also seen as potentially unreliable regarding issue resolution and customer support. Trust is built around ease of starting service and cost savings, while persistent negative experiences with billing and support hinder universal recommendation.

Chariot Energy is an electric utility company that supplies retail electricity to residential and commercial customers. The company focuses on providing clean energy plans with online enrollment and contract options directly to consumers in deregulated markets.

Chariot Energy operates through a digital-first model, offering plan comparison, signup, and account management via its website. Customers can select their preferred communication method and benefit from features such as set contract terms, automatic provider switching, and billing handled through individual online accounts.