Common feedback includes an appreciation for the ease of comparing and signing up for energy plans online, as well as efficient communication via text and email for account setup and management. Customers express satisfaction with value-driven plans, free usage windows, and automatic provider transitions. Conversely, several users criticize billing accuracy, difficulties resolving disputes, and poor support experiences, with specific instances of prolonged wait times and lack of resolution.
Based on the reviews, Chariot Energy’s reputation as an electric utility company in Texas is polarized: it is regarded by many as a user-friendly, affordable provider, but is also seen as potentially unreliable regarding issue resolution and customer support. Trust is built around ease of starting service and cost savings, while persistent negative experiences with billing and support hinder universal recommendation.