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Chariot Energy Reviews

Rated 4.2 based on 822 Reviews

5051 Westheimer Rd Suite 1400, Houston, TX 77056, United States

Uncategorized Houston

Published on
July 23, 2025
Last updated
July 23, 2025

Reviews Summary

Overall, customer sentiment toward Chariot Energy as an energy provider is mixed, with both notable praise and substantial criticism reflected in recent reviews. Reviewers consistently highlight a streamlined online setup, transparent pricing, and easy transitions, mentioning that contract terms and affordability are attractive for new and existing customers. However, serious concerns are raised about customer service responsiveness, with some reports of unresolved billing issues and distressing experiences during service outages.

Common feedback includes an appreciation for the ease of comparing and signing up for energy plans online, as well as efficient communication via text and email for account setup and management. Customers express satisfaction with value-driven plans, free usage windows, and automatic provider transitions. Conversely, several users criticize billing accuracy, difficulties resolving disputes, and poor support experiences, with specific instances of prolonged wait times and lack of resolution.

Based on the reviews, Chariot Energy’s reputation as an electric utility company in Texas is polarized: it is regarded by many as a user-friendly, affordable provider, but is also seen as potentially unreliable regarding issue resolution and customer support. Trust is built around ease of starting service and cost savings, while persistent negative experiences with billing and support hinder universal recommendation.
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What Customers Are Saying About Chariot Energy?

easy to use

signup was seamless and hassle free

best or among the best values

simple as possible

save me approximately $2200.00

quick, clean, and exactly when they said

feel supported through every step

locked in for a 3 year rate

free 7 hour window

Price is very reasonable

Trustguide extracts key phrases from reviews about Chariot Energy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Chariot Energy's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%

Chariot Energy Ratings

1

As of Based on 822 revies as of Jul 23, 2025

Chariot Energy Score

50%

As of Based on 822 revies as of Jul 23, 2025

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Customer Reviews

As of Jul 23, 2025, 822 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Chariot Energy's publicly available reviews View source

Joe Cho rated Chariot Energy 5 stars
3 weeks ago
I’ve had a great experience with Chariot Energy so far! Their website is super easy to use. everything from comparing plans to signing up was straightforward and hassle free. I appreciated how transparent the pricing was, and I was able to find a plan that fit my needs in just a few minutes. Highly recommend for anyone looking for a smooth and user-friendly energy provider.
Erica Guillory rated Chariot Energy 5 stars
6 days ago
Love the mission of this electric company and I’m happy to be on the clean energy journey, signup was seamless and hassle free. The rates are low, contract commitment is only 11 months and the cancellation rate is the lowest I’ve seen. Clean energy +affordability = my love language. I’m excited to see what the services and customer service will be like, so stay tuned…
Kayten P rated Chariot Energy 1 stars
6 days ago
Been trying to get a hold of someone in billing for over 2 months. No one will help if you have any issues. Have asked for a manger to call me back, still no help. I NEVER had issues with Amigo Energy. I recommend that you do NOT use Chariot Energy.

Frequently Asked Questions About Chariot Energy

Is switching to Chariot Energy a quick process?

Yes, reviews indicate that signing up and switching to Chariot Energy can typically be completed online within minutes. The company frequently manages necessary cancellations with previous providers as part of the process.

Are billing and payment systems accurate with Chariot Energy?

Some customers express concerns about billing accuracy, reporting discrepancies in due amounts and late fees even after making timely payments. There are also mentions of difficulties resolving billing disputes with customer service.

What contract options are available at Chariot Energy?

Chariot Energy offers various contract terms, including short-term commitments (such as 11 months) and longer fixed rates (such as 3 years), with some plans featuring free usage windows during certain hours.

About Chariot Energy

Uncategorized
Chariot Energy is an electric utility company that supplies retail electricity to residential and commercial customers. The company focuses on providing clean energy plans with online enrollment and contract options directly to consumers in deregulated markets.

Chariot Energy operates through a digital-first model, offering plan comparison, signup, and account management via its website. Customers can select their preferred communication method and benefit from features such as set contract terms, automatic provider switching, and billing handled through individual online accounts.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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