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Central Health Physiotherapy Reviews

Rated 4.9 based on 299 Reviews

Quality House, 5-9 Quality Ct, London WC2A 1HP

Physiotherapists | London

Published on
January 17, 2024
Last updated
March 13, 2024

Reviews Summary

Central Health Physiotherapy receives a predominantly positive response from customers, with its reputation prominently anchored in exceptional individual therapists and successful treatment outcomes. Many reviews enthusiastically commend specific physiotherapists, particularly Tatjana, for their expert skills and effective therapy, noting significant improvements in various conditions such as shoulder pain, back pain, and post-surgery rehabilitation. Moreover, therapists are applauded not only for their technical proficiency but also for providing personalized care, actionable advice, and fostering trust with patients. However, an isolated incident at the Chancery Lane clinic suggests potential issues with administrative practices or customer service, where a client felt unfairly treated following emergency cancellations. The incident highlights a possible area for improvement in client relations and policy flexibility during unforeseen circumstances.

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What Customers Are Saying About Central Health Physiotherapy?

Trustguide uses AI to extract key phrases from reviews about Central Health Physiotherapy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Central Health Physiotherapy's customers had a positive experience.

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Central Health Physiotherapy Ratings

5

As of Based on 299 revies as of Jan 17, 2024

Central Health Physiotherapy Score

As of Based on 299 revies as of Jan 17, 2024

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Customer Reviews

As of Mar 13, 2024, 299 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Central Health Physiotherapy's publicly available reviews View source

andrew short rated Central Health Physiotherapy 5 stars
5 months ago
About 4 weeks before I was due to attempt a solo swim of the English Channel I started experiencing pain in my left arm and shoulder. It was painful to hold a dinner plate, and not just because I was having quite big portions. I stopped training completely and decided to see if massage would help. Fortunately, I made an appointment with Tatjana. We talked about my symptoms and my plans. Over the next two weeks Tatjana brought her remarkable skills to bear, loosening my shoulder and arm so that I was able to swim for the 15 hours 40 minutes it took me to reach France. I had been really worried that I would not be able to start the swim. I am confident that Tatjana was one of the reasons I was able to complete it. Thanks again. A.
Noga Rotem rated Central Health Physiotherapy 5 stars
a month ago
I’ve been with the St. John’s wood clinic for over two years and they have been amazing, truly! I’ve recently had to change locations for one of my treatments to Chancery Lane clinic and it’s been just awful! Once I missed my appointment because I over slept as my baby didn’t sleep the entire night and I was up all night with her and the other time I rushed her to the hospital because she wasn’t breathing well. Of course for the first one, I paid a fee for missing the appointment, but when it’s an emergency like this I don’t think I need to pay and I didn’t. But the next day when I called to reschedule (mind you, I’ve only been there once) the receptionist decided that from now on they need to take payment from me in advance. So now, I was classified by them as if I’m a second class person who’s being treated there. Truly shameful!! Especially coming from a woman. What would you do? Not take your baby to the hospital just to make it on time to your appointment?!? I will finish what I’ve already paid for and never again will I ever come to that specific clinic. Shame on you!
Omar Karim rated Central Health Physiotherapy 5 stars
a month ago
I visited Tatjana after a long stint on a massive project with locked shoulders and a twisted ankle. Her brilliant method of pain free massage has worked wonders and she is really a gifted therapist. She gave me lots of actionable advice for post-session recovery and I look forward to visiting her again. Highly recommended

Frequently Asked Questions About Central Health Physiotherapy

What therapy services does Central Health Physiotherapy specialize in?

Central Health Physiotherapy specializes in various therapy services, including sports massage therapy, physiotherapy for different conditions, and post-surgery rehabilitation, with notable expertise in addressing shoulder, back pain, and post-operative recovery. They also offer specialized treatments like hydrotherapy.

How does Central Health Physiotherapy accommodate clients with emergency cancellations?

Client feedback indicates that there may be some strict policies regarding appointment cancellations and payments. In case of emergencies, it is advised to communicate as promptly as possible with the clinic to discuss potential waivers or rescheduling options.

Are the therapists at Central Health Physiotherapy experienced and well-reviewed?

Based on client testimonials, therapists at Central Health Physiotherapy are highly praised for their expertise, personalized care, and effective treatment outcomes. Reviews single out therapists, such as Tatjana, for their exceptional skills, making a significant difference in pain levels and mobility for their clients.

About Central Health Physiotherapy

Physiotherapists

Central Health Physiotherapy is one of the longest established, most trusted and respected physiotherapy companies in London.We offer an unrivalled level of professionalism and will deal with each case on a personal basis to ensure every patient gets the treatment they need. We specialise in office based aches and pains as well as sports injuries – neck, back, shoulder, elbow, hip, knee and foot, and ankle pain. Post-op recovery and Rehab and home visits for treatment in your own home. We promise to NEVER over treat, but will ensure that we rebuild your health and fitness. We are the team that the medical specialists want to refer to, clients want to see, and therapists want to work for.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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