Scarpelli and Associates Physical Therapy, INC maintains a robust and positive reputation according to recent customer reviews. Customers repeatedly commend the personalized, professional, and outcome-focused physical therapy services provided by the team, particularly by therapists such as Jonie Nguyen and Elizabeth Scarpelli. The clinic is credited for effectively addressing a broad range of musculoskeletal issues, including shoulder, ankle, neck, back, and finger injuries. Patients report substantial relief from pain, recovery of mobility, and an enhanced understanding of body mechanics as a result of the treatment received. One consistent theme across the reviews is a strong appreciation for the customized exercise regimens tailored to each individual's lifestyle and recovery goals. Patients also highlight the convenience of the Optimum App, which allows for continuity of exercises at home with visual guides and the ability to track pain and difficulty levels. The main drawback mentioned pertains to the clinic's exclusion from most insurance networks, requiring upfront payment and self-submission for insurance reimbursement, though the customers seem to find the quality care well worth this inconvenience.
Key positive aspects highlighted in the customer feedback reveal a high level of customer satisfaction with the services at Scarpelli and Associates Physical Therapy, INC. Therapists are lauded for their attentiveness, individualized care, and professional expertise. Positive outcomes, such as pain elimination, improved mobility, and avoidance of surgery, are frequently cited as indicators of successful therapy. The use of modern technology, like the Optimum App, is also praised for its aid in patients' recovery processes by facilitating at-home exercises and communication. Moreover, the compassionate and personable nature of the staff, along with their ability to navigate insurance processes seamlessly, adds to the positive customer experience. The clinic's ambient environment, perceived as friendly and non-institutional, further contributes to the overall favorable impression.
On the negative side, some customers expressed concerns regarding the insurance billing process at Scarpelli and Associates Physical Therapy, INC. The clinic is reportedly not part of most insurance networks, which necessitates patients to pay out-of-pocket and manage their insurance reimbursements independently. This aspect has been cited as a potential inconvenience, despite the superior quality of care provided. Beyond this insurance-related issue, the reviews provided do not present significant customer dissatisfaction or recurring negative trends in the services offered by the clinic.
Scarpelli and Associates Physical Therapy is not part of most insurance networks. Patients are required to pay for services upfront and then submit the bill for reimbursement to their insurance provider.
Scarpelli and Associates Physical Therapy provides treatment for a variety of musculoskeletal issues, including but not limited to shoulder pain, ankle injuries, neck and back pain, and post-surgical recovery.
Yes, the clinic offers the Optimum App that patients can use on their computers or smartphones. This app helps patients to continue their exercise routines at home with visual guides, and allows for tracking of pain and difficulty levels as well as communication with the therapists.
