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Celebrity Cruises Reviews

Rated 3.8 based on 275 Reviews

1050 Caribbean Wy, Miami, FL 33132, United States

Uncategorized | US

Published on
August 30, 2024
Last updated
August 30, 2024

Reviews Summary

Overall, Celebrity Cruises appears to have cultivated a positive company reputation, underscored by high-quality customer experience. Reviews consistently highlight the brand's commitment to service, with numerous accolades for their attentive, friendly, and accommodating staff. Guests express appreciation for the culinary offerings which are described as excellent, varied, and catering to diverse palates, with specialty restaurants and craft cocktails receiving specific praise. Furthermore, the modern and elegant design of the ships, the breadth of activities including live entertainment, and the luxurious atmosphere contribute to a premium vacation experience. However, there are some concerns related to incremental fees and customer service issues post-cruise that have left some customers disappointed. This suggests a potential area for improvement in transparency and after-sales support.
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What Customers Are Saying About Celebrity Cruises?

a delight

exceptional experience

highly recommend

amazing

I enjoy this ship

5 star service

a great experience

Beautiful experience

Eye Candy

not worth the headache

Absolutely awful

Trustguide uses AI to extract key phrases from reviews about Celebrity Cruises and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Celebrity Cruises's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Celebrity Cruises Ratings

5

As of Based on 275 revies as of Aug 30, 2024

Celebrity Cruises Score

80%

As of Based on 275 revies as of Aug 30, 2024

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Customer Reviews

As of Aug 30, 2024, 275 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Celebrity Cruises's publicly available reviews View source

Keith Kimble rated Celebrity Cruises 5 stars
2 weeks ago
Our recent 5-day Celebrity cruise was a delight. The culinary experience was excellent, with a wide variety of exquisite dishes that catered to every taste. The craft cocktails were expertly mixed and provided a perfect way to unwind each evening. The entire trip was a blend of relaxation and indulgence, making it a memorable vacation with good friends.
Raul L rated Celebrity Cruises 5 stars
a month ago
I recently embarked on a journey with Celebrity Ascent and can confidently say it was an exceptional experience from start to finish. From the moment we boarded, the level of service and attention to detail was outstanding. The ship's modern and elegant design provided a luxurious atmosphere that made our stay incredibly comfortable. The dining options were impressive, offering a variety of cuisines that catered to every palate. The quality of the food was consistently high, with fresh ingredients and creative dishes that made each meal memorable. The specialty restaurants were particularly noteworthy, providing an intimate and unique dining experience. The onboard entertainment exceeded my expectations, with a diverse range of shows, live music, and activities that ensured there was never a dull moment. The theater productions were of Broadway quality, and the live musicians were incredibly talented. Our stateroom was spacious and well-appointed, with all the amenities needed for a relaxing stay. The housekeeping staff did an excellent job of keeping everything immaculate and were always friendly and accommodating.
Naresh Patel rated Celebrity Cruises 5 stars
a month ago
Our Cruise started in Bayonne for seven days to Bermuda- Great service on and off the ship. Highly recommend- the food was excellent in the dining room - best service received from highly trained staff- Bobby and staff in the Casino were great 🙏🏼😊

Frequently Asked Questions About Celebrity Cruises

What dining options are available on Celebrity Cruises?

Celebrity Cruises offers a wide range of culinary experiences, including main dining rooms, buffet-style meals, and speciality restaurants that feature a variety of cuisines and creative dishes crafted with fresh ingredients. Guests can enjoy everything from casual dining to intimate, gourmet experiences.

What kind of entertainment is provided on Celebrity Cruises ships?

Guests aboard Celebrity Cruises can expect a robust schedule of entertainment options, ranging from Broadway-style theater productions to live music, game shows, comedy acts, and various themed parties. There are activities suitable for all ages, ensuring that everyone can find something enjoyable.

Does Celebrity Cruises offer any excursions on their cruises?

Yes, Celebrity Cruises provides a selection of shore excursions catered to giving passengers meaningful experiences in the port cities they visit. These are well-organized tours with knowledgeable guides, designed to offer a good perspective of local culture, history, and attractions.

About Celebrity Cruises

Uncategorized
Celebrity Cruises is a Relaxed Luxury℠ resort at sea where guests can sail on the world's best places to the world's best places. Visit up to 8 destinations in one sailing, dine in a new restaurant at every meal, rest in luxurious spaces designed to the last detail for comfort, find your wellbeing miles away at sea, all with the world at your service. Our fifteen award-winning ships offer unique experiences in more than 300 destinations on all seven continents.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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