Read CDER Group 570 Reviews Summary 2025

Alaina Michelle rated CDER Group 1 stars

a week ago

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After reading the reviews, I cant believe how many others are in the same position I am. I received a letter from CDER regarding council tax from a property I haven't lived at for a year and a half, so at first I was quite confused. I called up and spoke with a gentleman (can't remember his name) and explained the council never told me i owed them money and that i haven't lived in the property for over a year. He did not care and was so rude. Told me I was to pay there and then. I explained they had a right to allow a payment plan and they can't just demand money. After a few weeks, I noticed no money was taken out of my bank, so queried this as they money was due and I had no bank details to pay. As soon as I received these details I paid. Skip forward another couple of weeks, I receive an enforcement letter of DOUBLE the original amount. I called CDER as I was confused becuse of the arrangement in place. They told me it was cancelled because I was late which I respectfully explained they didn't send me details but they did not care and hung up on me after shouting at me. I spoke to the enforcement offer who told me they will not provide a payment plan and I am to pay over £400. I am a single parent with a child and feel scammed on how this has been dealt with. I have never spoken with such rude people. I spoke to other people who knew of this company and said they don't think it is legit. I honestly have given myself a headache from crying so much as I don't know what to do. I don't have any family to help and now they are demanding DOUBLE.. this company should be ashamed of themselves

allysha dionne rated CDER Group 1 stars

2 weeks ago

WAYNE from CDER is the RUDEST person I’ve ever spoken to. I called to tell them I couldn’t afford to pay the amount suggested via email. He was extremely dismissive and told me “if you can afford an Apple Music subscription for £17.99 you can pay us £35pm”. I told him this must be an error because that’s not correct! I asked to speak to a manager he refused and told me to call back and he would just repeat the same thing he’s saying. I then asked him if I can re send the email with the correct information he refused and said if I don’t accept then enforcement action would be taken against me! How dare he make me feel so humiliated by telling what u can afford. I then hung up and spoke to another advisor, who was lovely! Within minutes he told me to send the email again with correct information and call back. Very pleasant and understanding.So clearly WAYNE didn’t want to help me at all. It’s disgusting to treat someone who’s clearly struggling to pay bills or even reach out and ask for help, you don’t know why someone can’t afford something, they always assume we don’t want to pay! I told him I want to pay, just what I can afford!! CDER TRAIN YOUR STAFF TO HAVE SOME RESPECT AND COMPASSION FOR OTHERS! It’s not always the things you say that’s disrespectful, it’s the way it’s SAID. WAYNE you should be ashamed and I pray none of you, ur family or friends ever experience someone like you one day. UPDATE!! I just spoke to a manager called STUART he was so so lovely. I told him another advisor (whose name I forgot to get who was also lovely) told me to resend my email then call back and set up a payment plan. He said no problem at all and took my payment of £20 over the phone IMMEDIATELY and set up the payment plan for future dates. He was very very nice to me I was in tears by the end of the call because the impression WAYNE gave me at the start of all this made me feel like they could all potentially respond that way! He gave me the complaint email address and said I’m more than able to make a complaint which I will be doing!! Just goes to show WAYNE was LYING about lowering my payment which I had a gut feeling was wrong. He couldn’t care less about the people he speaks to and only cares about clocking into his shift and clocking out! He should be FIRED.

Maura Fernandez Rodriguez rated CDER Group 1 stars

2 weeks ago

CDER Group is the shame of the UK.I've been paying them 50 pounds weekly for the last six months. I stopped working at the end of April because I've always believed that you can't exchange health for money, nor can you lose your dignity for a job. For the past three weeks, they haven't been able to collect the 50 pounds, and today at 7 a.m., an official showed up at my door demanding 55 pounds, or else they would take anything worth that much from my house. I showed the official the status of my accounts and the reason why I couldn't pay the 55 pounds today. He was kind, dignified, and fair, and told me to try to pay the 55 pounds today or call them. I'm wondering: does this government need 55 pounds of the 515 pounds I still have to pay from last year? I'm up to date on this year's Council Tax... So my question is, if the UK is in such a bad economic situation, how can the Prime Minister allow himself to announce that he's preparing the UK for war? What's this? What's going on with this government that they're persecuting the population to collect £55? We need Her Majesty Queen Elizabeth back. Since her death, this country has gone from bad to worse. PITYFUL FOR CDER GROUP.