Cay Tre Soho seems to maintain a strong reputation for authentic and flavorful Vietnamese cuisine, as evidenced by the majority of positive customer testimonials. Recurring commendations include the quality and authenticity of the food, highlighting dishes such as the signature noodle soup, steamed rice sheet with minced pork, traditional Pho, and seafood platter. Fresh ingredients, perfect textures, and rich broths are consistently lauded, contributing to the culinary authenticity that even native Vietnamese patrons have praised. The bustling atmosphere is often mentioned, illustrating the popularity of the venue, despite some noting it as crowded with narrow spacing—a factor possibly mitigated by the restaurant's swift service. Pricing appears to be a point of contention; some customers express that the cost is justified by the quality and portion sizes, while for others, it seems slightly on the higher end, particularly when compared to chain Vietnamese restaurants. Reservation recommendations punctuate reviews due to the frequently busy nature of the establishment.
Cay Tre Soho is frequently celebrated for delivering a genuinely authentic Vietnamese dining experience in the heart of London's Soho district. Critics have praised the traditional Pho, with its rich, clear broth and well-cooked rice noodles, as well as the variety and freshness of other menu items like the Banh Xeo, Seafood Pho, and steamed rice rolled crepes. The texture and flavor profiles of the food receive high marks from Vietnamese natives and other patrons alike, indicating a strong adherence to traditional culinary standards. Furthermore, the service is often described as efficient and helpful, with quick seating and serving times, even when the restaurant is bustling—creating a lively, though compact, dining atmosphere. Customers also recognize the specially curated beverages, which are noted for their distinctiveness and appropriate sweetness levels.
Despite the many positive attributes associated with Cay Tre Soho, there are some aspects of the dining experience that customers find lacking. The seating and space dimensions are a recurrent concern, with guests finding the setting to be on the crowded side, potentially affecting comfort levels. The presentation of certain dishes, like the house special Pho, has met mixed reviews due to unconventional ingredients, and there have also been instances of dissatisfaction with the texture of certain meat components—beef in the pho described by one patron as 'shoe leather' and 'completely inedible'. Additionally, cleanliness seems to be an issue for some customers, pointing out that tables and seats do not meet their expectations for tidiness. The price point is another factor undermining some guests' experiences; it is seen as a bit steep, particularly in comparison with other Vietnamese establishments, leading to a potential barrier for those seeking value alongside quality.