Cater-kwik Ltd Reviews

The overall sentiment for Cater-Kwik, a catering equipment supplier, is mixed according to recent customer reviews. While a few customers praise fast delivery, helpful customer service, and competitive pricing, many express serious dissatisfaction with issues like damaged goods, delays, unresolved complaints, and lack of response from management. Criticism is frequently directed at order fulfillment, communication lapses, and warranty limitations.

Recurring themes include delivery problems, product damages upon arrival, and inconsistent after-sales support. Some customers cite positive experiences with staff going the extra mile and efficient resolution of certain issues. However, several reviews document long delays, products arriving unusable, and staff failing to follow up or provide adequate solutions. Warranty coverage disputes and unresponsive behavior from specific staff members are also commonly mentioned.

In summary, Cater-Kwik is seen by reviewers as a supplier with potential for strong customer care but marred by reliability concerns in delivery and problem resolution. Decision-makers searching for catering equipment in the UK should weigh these mixed experiences, as persistent service inconsistencies may affect satisfaction and trust.

Cater-Kwik is a company specializing in the supply and distribution of commercial catering equipment and parts. It operates primarily as an online and telephone-based retailer, providing a range of products such as refrigeration units, kitchen appliances, and cookware for businesses in the hospitality and food service sectors.

Cater-Kwik processes customer orders via its website or by phone, coordinating with suppliers and delivery services to fulfill shipments. The company has a customer service team responsible for handling order queries, arranging replacements, and assisting with logistics. It also manages product returns and warranty claims through established channels.