Alan C rated Caribe Funeral Home 5 stars
a month ago
I strongly advise against choosing this particular funeral home due to an overwhelmingly negative experience. The staff exhibited a glaring deficiency in warmth, empathy and competence, resulting in an overall unprofessional and disorganized service. Interactions with the staff were consistently marked by rudeness, insensitivity, and an evident lack of care, making the entire process significantly more challenging during an already difficult time.
A few notable incidents occurred during the service.
An attendee brought a large, poster-sized picture of the deceased for display outside the service. Shockingly, a staff member approached him upon arrival, and callously demanded, "How much did you pay for that?" This lack of empathy was not only insensitive and inappropriate, but also highlighted the misplaced priorities of the staff. In contrast to the expected compassion, there was a blatant absence of any kind of greeting or guidance from any staff member upon entry, forcing attendees to navigate the venue independently instead of receiving the support one would anticipate during such a somber occasion.
The sermon itself was shockingly subpar, as the so-called “Bishop” displayed rudeness and abruptness under the guise of honesty. Instead of focusing on the deceased, the majority of the sermon centered around the pastor's self-praise, boasting about his speaking abilities and prowess as bishop.
To further compound the problems, the staff struggled to locate the remote control for the monitor, causing a delayed start to the service. (They responded to a different review that it started on time. It 100 percent did not) Adding insult to injury, the pastor imposed an arbitrary time restriction of 2 minutes for guests speeches while hypocritically exceeding this limit himself by delving into his own achievements. Moreover, despite the family's explicit request for video and music during the service, the staff proved to be utterly incompetent, unable to navigate the simple task of playing the requested multimedia elements, thereby disrupting the solemn nature of the ceremony.
To exacerbate the already disappointing situation, the staff reached a point of utter incompetence by resorting to handing the remote control to the deceased sister, during the actual service, imploring her to manage the multimedia elements since they were evidently incapable of doing so themselves. This astonishing lack of professionalism and responsibility further tarnished the memorial service, leaving the family and attendees bewildered and disheartened by the overall disarray and lack of empathy displayed by the funeral home and its staff. They should be embarrassed.
Given the pattern observed in other reviews that highlight the incompetence of this funeral home, it's anticipated that they will probably respond with a myriad of excuses, attempting to shift blame onto the grieving family. They do not take responsibility for any actions. This repulsive and predictable behavior should serve as a glaring red flag in itself, urging potential patrons to reconsider entrusting such an unprofessional and unsympathetic funeral home with the delicate responsibility of honoring a loved one's memory.
