Byrna Technologies, Inc Reviews

Overall, customer sentiment for Byrna's non-lethal launchers and accessories is overwhelmingly positive, with reviewers frequently highlighting high product quality and an exceptionally responsive customer service team. Multiple staff members, including Rachel, Kayla, and Maria, are mentioned by name for their professionalism, friendliness, and quick issue resolution. While the vast majority of feedback is favorable, some users provide minor product improvement suggestions, such as adding maintenance tools or offering dye rounds for identification.

Common themes across the reviews include high satisfaction with the quality and reliability of Byrna's products, such as the Byrna LE pistol and SD Launcher. Customers repeatedly commend Byrna's efficient shipping and exemplary after-sales support, particularly in resolving missing components, warranty service, and documentation requests. Others value Byrna's non-lethal approach as an alternative to traditional firearms, occasionally suggesting additional features or business models built around this technology.

Based on these reviews, Byrna stands out as a reputable manufacturer of non-lethal personal defense products, trusted by individuals and businesses alike in regions including the United States and Canada. The company’s strong product performance, consistent customer care, and attention to user needs have fostered customer loyalty, indicated by repeat purchases and personal recommendations.

Byrna manufactures and distributes non-lethal personal defense products, including launchers and chemical rounds. The company operates within the self-defense and security industry, offering alternatives to traditional firearms. Products are sold as kits and accessories are available to enhance user experience.

Byrna manages its operations through online and direct order systems, supporting customers with dedicated service teams that handle order fulfillment, shipping, and after-sales care. Staff members are responsible for addressing customer inquiries, resolving issues, and providing warranty and technical support, ensuring a streamlined and efficient process from purchase through product maintenance.