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Button & Sprung Reviews

Rated 4.7 based on 94 Reviews

76 Queenstown Rd, London SW8 3RY

Mattress Stores | London

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

Button & Sprung appears to have earned a strong company reputation, buoyed by the consistently high praise found in recent reviews. Customers have expressed considerable satisfaction with the quality of the company's beds and mattresses, noting their comfort, supportiveness, and aesthetic appeal. This has been mirrored in accounts of the service provided, which frequently cite professionalism, knowledgeability, and friendliness from various team members, including sales, logistics, and delivery personnel. The company's ability to offer customization options, and their flexibility in services such as bed servicing after purchase and accommodating delivery challenges, are recurring themes in these testimonials. Furthermore, a common trend is the turnaround time for delivery, which appears to be commendable relative to industry standards, and the ease of the ordering process.

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What Customers Are Saying About Button & Sprung?

Trustguide uses AI to extract key phrases from reviews about Button & Sprung and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Button & Sprung's customers had a positive experience.

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Button & Sprung Ratings

5

As of Based on 94 revies as of Jan 08, 2024

Button & Sprung Score

As of Based on 94 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 94 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Button & Sprung's publicly available reviews View source

Giselle Harrison rated Button & Sprung 5 stars
7 months ago
I had put a deposit down on a similar bed through another company but after reading lots of awful reviews cancelled my order. I found Button and Sprung by Googling the bed I wanted and was very impressed by all the reviews so thought hopefully 2nd time lucky.! From dealing with Charlotte on the phone when enquiring about the bed I wanted I thought yes this is more like it ! her customer service was very professional knowledgeable and friendly , she sent me a fabric sample of the finish I wanted and I called the next day to order. The logistics team were great sorting out delivery and the 2 guys that came to put the bed together were very swift respectful of my property and put the bed together very quickly and i am super happy with the bed and my overall experience with Button and Sprung . Fantastic service . VERY IMPRESSED! many Thanks
Nick C rated Button & Sprung 5 stars
3 months ago
I've had a bed and mattress from Button & Sprung for nearly 3 years now - and I couldn’t be happier. Fantastic initial service from B&S, the mattress is extremely comfortable - and the bed looks great! And to top it all off, they were more than happy to organise a service of my bed (even after 3 years!). Thoroughly recommend.
Chris Helliwell rated Button & Sprung 5 stars
3 months ago
Excellent quality products, so many choices, great service both in store, online and on delivery/installation. We have had our ottoman bed and mattress now for nearly 3 years and has been best bed we ever bought.

Frequently Asked Questions About Button & Sprung

Can I customize the design of Button & Sprung's mattresses and bed frames?

Yes, Button & Sprung provides customization options for their mattresses and bed frames, allowing customers to personalize their products according to their preferences.

What is the typical delivery time for a Button & Sprung bed?

Delivery times may vary, but reviews suggest Button & Sprung offers a quicker turnaround compared to industry averages, with reports of orders fulfilled within approximately 5 weeks.

Does Button & Sprung offer after-sale services for their beds and mattresses?

Yes, Button & Sprung is noted for their customer service extending beyond the point of sale, offering bed servicing even years after the original purchase.

About Button & Sprung

Mattress Stores

Bed Buying - Made Better.Handmade, quality pocket sprung mattresses, upholstered beds, bedsteads, divans and storage beds, in any size, at great prices, direct from the factory. Stress-free buying guaranteed: 100 nights returns, 10-year guarantee, free delivery within 65 miles of London and free removal of your old mattress.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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