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Button & Sprung
Button & Sprung

Button & Sprung Reviews Summary

Mattress Stores | London

What do customers say about Button & Sprung?

As of Jan 08, 2024, 94 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 8, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
94
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Button & Sprung's customer reviews analysis

Button & Sprung appears to have earned a strong company reputation, buoyed by the consistently high praise found in recent reviews. Customers have expressed considerable satisfaction with the quality of the company's beds and mattresses, noting their comfort, supportiveness, and aesthetic appeal. This has been mirrored in accounts of the service provided, which frequently cite professionalism, knowledgeability, and friendliness from various team members, including sales, logistics, and delivery personnel. The company's ability to offer customization options, and their flexibility in services such as bed servicing after purchase and accommodating delivery challenges, are recurring themes in these testimonials. Furthermore, a common trend is the turnaround time for delivery, which appears to be commendable relative to industry standards, and the ease of the ordering process.

Positive Feedback

The positive feedback for Button & Sprung is multifaceted, encompassing product quality, customer service, and overall shopping experience. Products are lauded for exceptional quality, with customers continually affirming the comfort and durability of mattresses and the robust construction of bed frames. The service dimension is another strong suit. Noteworthily, customer interactions with staff—whether in-store, over the phone, or during delivery—are met with positive commentary, emphasizing professionalism and friendliness. Additionally, the company's ability to serve the customer's individual needs, such as tailoring the design of mattresses and bed frames, as well as accommodating service requests years after purchase, speaks to a customer-centric approach. Delivery and assembly services are reported as efficient and respectful of customer property, further enhancing the company's customer experience.

Concerns and Threads

Based on the provided reviews, there is a notable absence of significant negative customer experiences with Button & Sprung. Every testimonial included within the review dataset presents a positive outlook on the company's product quality and customer service, without any emphasis on recurring issues or dissatisfaction. This lack of negative feedback may underscore an effective management of customer expectations and experiences; however, a wider range of reviews would be necessary for a comprehensive analysis of any potential areas for improvement.

Frequently asked questions about Button & Sprung

Can I customize the design of Button & Sprung's mattresses and bed frames?

Yes, Button & Sprung provides customization options for their mattresses and bed frames, allowing customers to personalize their products according to their preferences.

What is the typical delivery time for a Button & Sprung bed?

Delivery times may vary, but reviews suggest Button & Sprung offers a quicker turnaround compared to industry averages, with reports of orders fulfilled within approximately 5 weeks.

Does Button & Sprung offer after-sale services for their beds and mattresses?

Yes, Button & Sprung is noted for their customer service extending beyond the point of sale, offering bed servicing even years after the original purchase.

Recent customer reviews and testimonials for Button & Sprung

Button & Sprung
Giselle Harrison
5-Star
7 months ago
I had put a deposit down on a similar bed through another company but after reading lots of awful reviews cancelled my order. I found Button and Sprung by Googling the bed I wanted and was very impressed by all the reviews so thought hopefully 2nd time lucky.! From dealing with Charlotte on the phone when enquiring about the bed I wanted I thought yes this is more like it ! her customer service was very professional knowledgeable and friendly , she sent me a fabric sample of the finish I wanted and I called the next day to order. The logistics team were great sorting out delivery and the 2 guys that came to put the bed together were very swift respectful of my property and put the bed together very quickly and i am super happy with the bed and my overall experience with Button and Sprung . Fantastic service . VERY IMPRESSED! many Thanks
Button & Sprung
Nick C
5-Star
3 months ago
I've had a bed and mattress from Button & Sprung for nearly 3 years now - and I couldn’t be happier. Fantastic initial service from B&S, the mattress is extremely comfortable - and the bed looks great! And to top it all off, they were more than happy to organise a service of my bed (even after 3 years!). Thoroughly recommend.
Button & Sprung
Chris Helliwell
5-Star
a month ago
Excellent quality products, so many choices, great service both in store, online and on delivery/installation. We have had our ottoman bed and mattress now for nearly 3 years and has been best bed we ever bought.
Read all reviews

About Button & Sprung

Mattress Stores

Bed Buying - Made Better.Handmade, quality pocket sprung mattresses, upholstered beds, bedsteads, divans and storage beds, in any size, at great prices, direct from the factory. Stress-free buying guaranteed: 100 nights returns, 10-year guarantee, free delivery within 65 miles of London and free removal of your old mattress.

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