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Butterfly Studio Salon

Butterfly Studio Salon Reviews Summary

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Beauty Salons | New York, NY

149 5th Ave 2nd floor, New York, NY 10010, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Butterfly Studio Salon?

As of Mar 13, 2024, 124 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Butterfly Studio Salon's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 29, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Butterfly Studio Salon's customers had a positive experience.

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Butterfly Studio Salon

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Butterfly Studio Salon's customer reviews analysis

The overall company reputation of Butterfly Studio Salon is lauded by many patrons specifically for expert haircuts, color treatments, and overall customer service quality. Positive feedback frequently highlights individual stylists such as Dana, Faye, Anderson, and Alexis Chin, noting their exceptional skill, trusted expertise, and the ability to transform hair to the client's satisfaction. Several customers emphasize their long-term relationships with the salon, illustrating a high level of satisfaction and loyalty. The salon experience is often described as elegant and warm, and the staff is praised for being friendly and welcoming. Notably, there are instances of constructive criticism, including a mix-up with a requested hair coloring technique and criticisms that point to issues with salon management and cleanliness, which can deter potential customers and reflect negatively on the salon's reputation.

Positive Feedback

Tremendous accolades are given to Butterfly Studio Salon for its skilled and professional hairstylists. Customers speak highly of receiving personalized and expertly executed haircuts, transformational color treatments, and trustworthy recommendations on hair products. Stylists such as Dana, Faye, and Anderson are recognized for their long-term commitments to their clients' hair, contributing to the salon's reputation for providing consistent results and nurturing client-stylist relationships. Happy customers also speak to the pleasant ambiance of the salon's environment and the welcoming nature of its staff, further enhancing the positive experiences.

Concerns and Threads

Despite overwhelmingly positive feedback, Butterfly Studio Salon faces critical viewpoints regarding certain aspects of service and management. One recurrent issue is related to dissatisfaction with specific hair coloring services, where the end result diverged from customer expectations, such as an incorrect interpretation of balayage technique. Additionally, there have been complaints about perceived overcharging and lack of value for the services provided. Negative impressions of salon management and cleanliness have also been expressed, coupled with experiences of customer concerns being dismissed, which contribute to a diminished customer experience for those individuals affected.

Frequently asked questions about Butterfly Studio Salon

Can I trust the hairstylists' expertise at Butterfly Studio Salon?

Many reviews indicate that Butterfly Studio Salon has a team of highly skilled and professional hairstylists who are praised for their exceptional work, with several stylists specifically mentioned for their long-term commitment and expertise in coloring and cutting.

Is the salon environment conducive to a luxury experience?

Customers often describe Butterfly Studio Salon as having an elegant and warm ambiance, and the staff as friendly and welcoming, contributing to a positive overall salon environment.

Have there been any concerns about the salon services?

While many reports are positive, some reviews mention dissatisfaction, specifically with coloring services not meeting expectations, potential overcharging, and experiences where customer concerns were not adequately addressed by management, impacting the customer's perception of value and attentiveness.

Recent customer reviews and testimonials for Butterfly Studio Salon

Butterfly Studio Salon
Sabrina Karr
5-Star
a week ago
I've been seeing Dana for haircuts and Faye for color for three years now. As I tell Dana, my hair has never fallen "right" until I started seeing her - she's an expert at her craft! We also recently went short after my many, many years of long hair. I felt brave enough to do it because I trust Dana, and I'm absolutely loving my new look. And it still falls just right with minimal styling! And Faye is an artist - she was the first person to ever color my hair! I get constant compliments on my color. And she is so great at creating a natural look no matter how light or dark we decide to go in a session. Loyal to these ladies for a reason!! Not to mention the salon experience is elegant and warm. Can't recommend enough.
Butterfly Studio Salon
Meyrav Levy
5-Star
4 months ago
Im the kind of woman who takes extreme pride in her hair (it’s a defining feature of mine — probably my favorite) so every time I move to a new city it takes me months to find the right hair salon and hair dresser I trust to consistently give my hair the cut and care it deserves to keep it always amazing. Alexis Chin at Butterfly Studio Salon is officially my forever person. It’s not an exaggeration when I say I would fly back to NYC just to see her for a haircut — and I’m not the only client who would do this. I’ve recommended her to various friends and coworkers, all of whom always compliment my haircuts and the way my hair remains healthy and gorgeous in between cuts for months too. Alexis is also a wonderful human to sit and talk with while you’re letting her do her thing. She’s a true pro — taking your desires into account while helping figure out the best cut for your face and happiness while it grows out so it consistently looks amazing. The staff is also super friendly, welcoming and accommodating. Alexis and the staff helped me rebook a cut for later the same day when a home emergency had to pull me away from the chair mid-cut! I can’t say enough good things about Alexis and the salon. Services: Shampoo & conditioning, Blowouts, Haircut
Butterfly Studio Salon
Ali A
5-Star
a month ago
For over eight years, I’ve had the privilege of having my hair styled by Anderson, and every visit reaffirms my choice. Anderson is more than a hairstylist; he’s a true artist, whose talent in hairstyling is unmatched. His approach is both delicate and thorough, showing incredible attention to detail in every haircut and style. Every session with Anderson is a testament to his skill and dedication to his craft. Whether it’s a simple trim or a more sophisticated style, he consistently delivers outstanding results. One of the standout experiences with Anderson was when he styled my hair for my wedding. His ability to create a look that was both elegant and fitting for such a significant occasion was remarkable. He ensured that my hairstyle not only looked great but also resonated with my personal style and complemented the overall theme of the wedding. What impresses me the most is Anderson’s consistent quality and care over the years. His passion for hairstyling is evident in every cut, making each visit a unique and enjoyable experience. I highly recommend Anderson to anyone looking for a hairstylist who truly understands the art of hair. His exceptional skills, coupled with his professional and friendly demeanor, make for an unmatched hairstyling experience.
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Overall Rating

TrustScore®
A+
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Verified by
Trustguide®
Overall Rating
4.4
/5
124
reviews
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