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Busy Bees Junk & Dumpster Rental

Busy Bees Junk & Dumpster Rental Reviews Summary

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Rubbish Removal | Phoenix, AZ

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Busy Bees Junk & Dumpster Rental?

As of Mar 13, 2024, 107 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Busy Bees Junk & Dumpster Rental's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 22, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Busy Bees Junk & Dumpster Rental's customers had a positive experience.

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Busy Bees Junk & Dumpster Rental

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Busy Bees Junk & Dumpster Rental's customer reviews analysis

Busy Bees Junk Removal & Dumpster Rental Phoenix demonstrates a predominantly strong reputation through customer reviews that reference prompt and professional services. The company's responsiveness and communication are routinely highlighted as exemplars of their commitment to customer service. Customers commend the efficiency of junk removal and cleanout services and express satisfaction with the timely and clear communication offered throughout the process. Feedback indicates a trend of positive experiences characterized by professionalism, friendliness, and competency, particularly noting Leo's active involvement in operations. However, there is a notable account of severe dissatisfaction with Leo's demeanor, citing unprofessional and rude behavior. This solitary yet severe complaint contrasts sharply with the otherwise favorable customer feedback, suggesting an isolated incident but affecting the company's reputation.

Positive Feedback

The analysis of customer feedback for Busy Bees Junk Removal & Dumpster Rental Phoenix reveals several key positive aspects. Leo's efficiency and professionalism, even under physically challenging circumstances, are praised, significantly contributing to the company's favorable image. The commendation on communication, both in clarity and timing, suggests a high level of customer service and reliability in logistics. The ability to handle a variety of services, including hazardous waste, construction debris, and furniture removal, indicates versatility and adaptability. Consistently, customers experience easy-to-navigate booking processes, rapid execution of services, and an overall sense of satisfaction with the results achieved by Busy Bees.

Concerns and Threads

Despite an overwhelmingly positive response, the feedback highlights a serious concern regarding customer interactions, with an instance of unprofessionalism in customer service exemplified by Leo's conduct, involving verbal aggression and dishonesty. Such negative feedback starkly contrasts with the otherwise high praise and threatens to undermine the trust in the company's commitment to customer satisfaction and professionalism. While negative experiences seem scarce, they have the potential to significantly tarnish the company's reputation if not addressed with sincerity and measures to prevent recurrence.

Frequently asked questions about Busy Bees Junk & Dumpster Rental

Is the team at Busy Bees able to handle large or complex junk removal tasks?

Yes, customer reviews consistently affirm that Busy Bees handles a wide variety of tasks, including large item removal, house and garage cleanouts, and construction debris removal, with efficiency and professionalism.

How is the customer service experience with Busy Bees Junk Removal & Dumpster Rental?

Most customers report excellent customer service experiences with clear and prompt communication. However, there has been an isolated report of unprofessional behavior that prospective clients should be aware of.

Does Busy Bees provide same-day or next-day service?

According to multiple customer reviews, Busy Bees has been able to provide services within 24 hours of the initial call and is known for their quick and efficient scheduling and service completion.

Recent customer reviews and testimonials for Busy Bees Junk & Dumpster Rental

Busy Bees Junk & Dumpster Rental
Chelsi Johnson
1-Star
3 weeks ago
Will never do service again. Leo is very rude and inconsiderate. You can not get a word in on the word he talks over you, yells and cusses!! Very poor customer service!! He lies to the company he is getting dumpsters from about product being put in as well. Very unprofessional
Busy Bees Junk & Dumpster Rental
Colleen Langdon
1-Star
9 months ago
I used Busy Bees to help removed years worth of junk that had piled up in my garage. Leo was sent to help me and despite having a broken foot he was very quick and efficient on his own. He was professional, friendly, and I enjoyed talking with him. I found the communication leading up to the appointment to be excellent. I will definitely call Busy Bees again the next time I have large items I need to get rid of. Services: House & garage cleanouts, Hazardous waste removal & disposal, Junk removal, Trash removal & disposal
Busy Bees Junk & Dumpster Rental
Berenice Lpz
1-Star
6 months ago
Amazing service! They are great to work with and are easy to get in touch with. 10/10 would recommend. Thank you Leo from Busybee!! Services: Construction debris removal, Dumpster rental
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Overall Rating

TrustScore®
A+
A
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C
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F
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Trustguide®
Overall Rating
4.9
/5
107
reviews
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About Busy Bees Junk & Dumpster Rental

Rubbish Removal

Our mission is to deliver our customers the most competitive, easiest to use and sustainable junk removal service across the Phoenix metropolitan area as possible. The most environmentally minded junk removal company in the area that can be anywhere you need us when you need us to clean your property of unwanted junk for the best price in town.

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