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Burberry Reviews

Rated 4.4 based on 1275 Reviews

121 Regent St., London W1B 4HT

Clothing Stores

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Burberry, as identified from recent reviews, reflects a brand characterized by high-quality products, exceptional customer service, and a luxury shopping experience. Customers consistently praise the aesthetic appeal of the stores, which are often noted for their historical significance and thoughtful integration of modernity. Staff at various locations receive commendations for their knowledgeable, friendly, and helpful nature, enhancing the luxury shopping experience. There appear to be recurring themes of personalized service, attention to detail, and a sense of exclusivity and prestige that are associated with the Burberry brand. However, it is important to note that criticisms have surfaced regarding Burberry's pricing and ethical considerations, such as its use of fur.

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What Customers Are Saying About Burberry?

Trustguide extracts key phrases from reviews about Burberry and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Burberry's customers had a positive experience.

Positive
Neutral
Negative

Burberry Ratings

5

As of Based on 1275 revies as of Jan 09, 2024

Burberry Score

As of Based on 1275 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1275 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Burberry's publicly available reviews View source

Mahmoud ElAwadi rated Burberry 5 stars
5 months ago
I have been to several Burberry stores around the globe but this one by far is the most worthy one visiting with its historical building and great service from Antonio , me and my family had a great time shopping and learning about the history of this building .
Madison Van Doren rated Burberry 5 stars
3 months ago
I rarely write reviews but I had such an exceptional experience that I just have to share! I was excited to visit the Burberry flagship for the first time on a recent trip to London and take a look at the new Knight bags (I'd been eyeing one since they first came out). I ended up having the most wonderful time! My SA, Corentin, was so kind and friendly. He gave me a tour of the store, showing me all the new collections, and of course we spent a lot of time talking about the bags! His help was invaluable as I looked at the different options and ultimately chose a bag that I am beyond thrilled with! I highly recommend Corentin and this beautiful flagship location. I wish every shopping experience were this fun! I can't wait to come back next time I'm in town.
Lucas Pastor rated Burberry 5 stars
3 months ago
Lovely shop with fashion clothes ! Recommand it also staff is very friendly

Frequently Asked Questions About Burberry

What kind of experience can I expect at a Burberry flagship store?

You can expect an upscale shopping experience that includes attentive and personalized customer service, a beautifully designed store showcasing a range of Burberry products, and an immersive brand history journey. The staff is typically very knowledgeable and the environment exudes luxury and exclusivity.

Are the high prices at Burberry reflective of the quality of their products?

Many customers believe that the quality of Burberry products is excellent and justifies the premium pricing. Items like trench coats and scarfs are often highlighted as investment pieces that showcase the brand's dedication to quality.

Does Burberry address ethical considerations in their product lines?

Burberry has faced criticism for their use of fur in some of their products. While some see this as a deterrent, it is advisable for prospective customers to research Burberry's current practices regarding sustainability and ethical considerations as these policies may evolve over time.

About Burberry

Clothing Stores

Venerable British brand founded in 1856 known for its trench coats, cashmere scarves & iconic check.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.