Read British Gas 249 Reviews Summary 2025

Steven Greenbank rated British Gas 1 stars

a month ago

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Centrica who own British Gas and Hive have unilaterally decided to stop supporting hive cameras. I have a number of products worth several £100's which will now be scrapped. They will generate thousands of wasted electronic devices, thus cannot be consistent with their so-called eco aspirations. Is their strategy cohesive? These lot do not care about customers and through life support of expensive product people bought in good faith. How can you trust them not to make other products obsolete?

Bill Murphy rated British Gas 1 stars

3 months ago

Today I waited in all day expecting a British Gas Engineer to install a smart meter - something they want us all to do. I’ve been waiting for over four years to get one and finally today was the day. However as the day went on and I no one arrived, I used the chat feature to so if someone was still coming. It seems that it no longer to speak to someone at British Gas. I started as 30th in the chat queue; went through the bit where you get a real person as the chat bot can’t actually do anything. So 15 mins in , I discover that my appointment has been cancelled. Sadly no one had the courtesy to tell me. So a day wasted. To book another appointment you have to start back at the very beginning- as Julie Andrew’s might say - same questions , information you already gave to get the appointment you had been waiting for. So back to square one. Asked to make a formal complaint and have been offered £40 in compensation. However it does not address the fact that the company has a process that cancels appointments without telling the customer and that the processes requires the customer to go through the whole process again - costly for them and just plain irritating for the customer.

Bilal Qureshi rated British Gas 1 stars

3 months ago

Absolutely Horrible Company – Stay Away! This is by far the worst energy company I have ever encountered in the UK. Without my knowledge or consent, they suddenly took over my account from another energy provider and started charging me out of the blue. To make matters worse, today I received a bill for £860 for a property I moved out of three years ago! This feels like a complete scam and outright fraud. There was zero communication, no prior notice, and no explanation. It's shocking how such unethical practices are allowed to continue. I strongly urge everyone to stay far away from this company. Total disgrace.