Miami, FL
Brickell Cosmetic Center
Brickell Cosmetic Center

Brickell Cosmetic Center Reviews Summary

Rated 4.5 Star based on 301 Reviews

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Overall Rating
Published on
April 2, 2024
Last updated
April 2, 2024

What do customers think about Brickell Cosmetic Center?

Based on the latest reviews, Brickell Cosmetic Center (BCC) is generally perceived positively by its clientele, with particular praise for its staff’s professionalism and the effectiveness of its cosmetic treatments. Customers seem appreciative of the knowledgeable practitioners, such as Julie and Liz, and the warm reception at the front desk, often mentioning the supportive and accommodating nature of administrative staff. The center’s ability to schedule appointments promptly and provide follow-up calls is positively highlighted, thereby suggesting a high level of customer care. The facility's cleanliness and welcoming atmosphere, along with the clear communication provided by medical staff, are prominently noted. However, an isolated review indicates a serious lapse in service, where a treatment resulted in dissatisfaction and a lack of timely response and adequate resolution from the management has led to escalated complaints.

Positive Feedback

The majority of the feedback for Brickell Cosmetic Center indicates a reputable establishment with various strengths. Customers celebrate the quality of cosmetic procedures such as Velashape, Emsculpt, and Hydrafacial, and the skilled service providers administering these treatments, with names like Amanda, Liz, and Dr. Tassy receiving individual commendation. The proficiency and compassionate care displayed by staff are underlined as pillars of BCC's positive reputation. Additional aspects contributing to the overall customer satisfaction include the neatness of the facility, the thoroughness of consultations, and the personalized approach to treatment. The proactive customer service approach, which includes scheduling flexibility, post-service follow-ups, and educational engagement, also garners positive reactions. The provision of modern technologies like facial analyzer skin scans further rounds off the positive customer experience, positioning BCC as a valued destination for cosmetic services.

Concerns and Threads

While the sentiment surrounding Brickell Cosmetic Center is overwhelmingly positive, they are not exempt from criticism. A particularly concerning review from a long-term patron recounts an unfortunate experience with facial fillers that led to unwanted physical changes and emotional distress. The issue was compounded by perceived managerial neglect, including unfulfilled promises for call-backs and resolution. This singular negative feedback, characterized by feelings of abandonment and the eventual need for legal consultation, starkly contrasts with the otherwise commendable reviews. This incident underscores the potential for significant service failings and the impact of customer care post-procedural complications. The situation hints at possible inadequacies in managing customer grievances and raises questions about the center’s capacity to maintain trust with its clientele in crisis management scenarios.

Frequently asked questions about Brickell Cosmetic Center

What kinds of services can I expect from Brickell Cosmetic Center?

Brickell Cosmetic Center offers a variety of beauty and wellness procedures, including Velashape, Emsculpt, Hydrafacial, laser hair removal, and laser vein removal. The center also provides detailed skin consultations with modern technologies like facial analyzer skin scans.

How does BCC ensure customer satisfaction after a procedure?

The staff at BCC is noted for being knowledgeable and supportive. They are reported to promptly schedule appointments, provide follow-up calls to check on clients post-procedure, and accommodate clients' schedules actively, indicating a strong commitment to customer satisfaction.

How does Brickell Cosmetic Center address issues if a customer is not satisfied with a treatment?

In most cases, BCC aims to promptly address any concerns and offers resolutions such as procedure adjustments. However, an isolated review suggests that there may be room for improvement in handling unsatisfactory outcomes more efficiently, particularly when it involves managing customer grievances and providing remedial action in a timely manner.

What are customers saying about Brickell Cosmetic Center

Brickell Cosmetic Center
Paige Mcpartland
a week ago
Julie was INCREDIBLE! She was so knowledgeable and patient with all my questions. I met Doctor Tassy a few days earlier and she was AWESOME too! The girls at the front desk are kind and supportive/on top of things and they even called me when there was a cancellation so I could get in sooner! I can’t wait to come back for my next treatment, I trust this place and I am recommending to my friends !
Brickell Cosmetic Center
Fallon Fitzgerald
3 months ago
I’m so pleased I found BCC. I come here for various beauty & wellness procedures and have had wonderful results for both Velashape and Emsculpt. Both Amanda and Liz are exceptional service providers, and the front desk assistants are always a pleasure to deal with. The facility is clean and welcoming. I continue to refer friends here!
Brickell Cosmetic Center
Rosa Fernandez
5 days ago
I have been going to Brickell Cosmetic Center for 10 years and I would never go anywhere else. Julie and her staff have always been warm, friendly and very professional. They know what you need and never try to upsell or provide a service that is not good for you. Love going there, I always feel at home
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About Brickell Cosmetic Center

Brickell Cosmetic Center in Miami, FL is an aesthetics and wellness facility that offers a wide range of services, from noninvasive treatments to surgical procedures. Our talented team offer patients a one-of-a-kind experience that involves reaching their aesthetic goals while at the same time maintaining the health and wellness of their skin. Each of our providers pride themselves on helping our patients get and maintain radiant and healthy skin by using cutting-edge techniques and state-of-the-art technologies. Aesthetic services range from noninvasive injectables, like BOTOX, to laser skin resurfacing, nonsurgical cellulite reduction and skin tightening.