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Brent Valley Golf Club

Brent Valley Golf Club Reviews Summary

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Golf Courses | London

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Church Rd, London W7 3BE

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brent Valley Golf Club?

As of Mar 13, 2024, 264 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Brent Valley Golf Club's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 16, 2024
Last updated
March 13, 2024

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Brent Valley Golf Club's customer reviews analysis

Brent Valley Golf Course and Fitness Centre garners a mixed reputation based on customer reviews. The overall customer experience reflects satisfaction with the challenging nature of the golf course and fond memories it invokes for patrons who have been visiting for years. The reviews cite well-maintained greens and practice areas, coupled with friendly staff and welcoming facilities. However, grievances are also noted, particularly regarding the maintenance of certain course areas and dissatisfaction with the management overseeing the golf course's condition. Social dynamics on the course, such as slow play and interactions with members, also contribute to some negative experiences. Safety concerns regarding the gym's car park lighting and the parking policy resulting in fines are highlighted issues. The divergence in the reception of services offered speaks to a customer experience that could be enhanced through addressing the aforementioned concerns.

Positive Feedback

Customers positively note the challenging nature of the Brent Valley Golf Course, which attracts both long-standing patrons and newcomers. Friendly staff across the board enhance the visitor experience, with particular commendation for the informative clubhouse personnel. The course's accessibility in terms of pricing is a celebrated aspect, offering a contrast to pricier private options nearby, and the inclusion of dog-friendly and family-oriented environments is praised. The gym is valued for its adequate cardio facilities and the bar offers a satisfactory selection with a noteworthy ambiance. The club's location, offering scenic views, and the provision of a social space not limited to golfers are aspects that customers appreciate.

Concerns and Threads

Customer feedback identifies several areas of concern. Some patrons feel the golf course is in a state of decline with subpar maintenance levels, marking a disappointment for those with long historical ties to the course. Issues of problematic social interactions on the golf course, such as refusal of right-of-way and disruptions from non-golfers, impact the playing experience negatively. Safety concerns have been voiced regarding inadequate lighting in the car park, and the gym's contact options have been criticized. Additionally, the parking policy, which involves contracting out to a third party leading to substantial fines, has been a significant point of contention for customers.

Frequently asked questions about Brent Valley Golf Club

Is Brent Valley Golf Course suitable for beginners?

Yes, the course layout is tailored to be welcoming for those new to the sport, offering a good starting point for beginners.

Can members of the public use the bar and café facilities without playing golf?

Certainly, the bar/café is open to the public and presents a seating area with views of the golf course; no golfing activity is required to utilize these amenities.

Are there any current safety or parking issues to be aware of before visiting the Fitness Centre?

Visitors should be aware of the poorly lit car park which has been mentioned as a safety concern, and be cautious of the strict parking policy, which could result in fines if parking signs are overlooked.

Recent customer reviews and testimonials for Brent Valley Golf Club

Brent Valley Golf Club
Hayes wasp
4-Star
2 months ago
this is a very good course with quite a few challenges (i first played this course over 45 years ago but moved away). there were a few temporary greens in place due to the weather but perfectly playable. my only real complaint about the course is that the members seem to think that the course is there's and they broke the golden golf rule and would not let me play through even though i was behind them from the fifth hole, eventually i had to miss a hole to get in front as they were so slow and holding up play. the staff here were very pleasant and should be commended especially the lady in the clubhouse who explained everything about the course to me perfectly..
Brent Valley Golf Club
Rivka
4-Star
a month ago
I just attend the gym - very good facilities for what I need - cardio machines. Please could the lighting in the car park be improved? I feel unsafe during the 1 min walk from the gym to the main street as it's very dark - almost pitch black - and there are a lot of bushes. There is not an email address on the gym website so contacting here. Thank you!
Brent Valley Golf Club
monoglobe
4-Star
4 months ago
The bar down stairs has different opening times to the golf club and gym. Monday to Friday 07.00 to 22.00 Saturday and Sunday 07.00 to 19.00 Very nice and concise on tap selection. Nice cider. Clean basic toilets. Great sunset views for half the year.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Brent Valley Golf Club's customers had a positive experience.

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Brent Valley Golf Club

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
264
reviews
Excellent
Good
Average
Fair
Poor
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About Brent Valley Golf Club

Golf Courses

Golf club featuring an 18-hole course & a practice area, plus a clubhouse with a bar & a terrace.

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