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Bournville Gardens Retirement Village
Bournville Gardens Retirement Village

Bournville Gardens Retirement Village Reviews Summary

Retirement Villages | Birmingham

What do customers say about Bournville Gardens Retirement Village?

As of Apr 22, 2024, 106 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

staff were very welcoming

very convenient for the elderly

such a lovely afternoon

Food spectacular

lovely place

truly wonderful

Amazing atrium space

Wonderful setting

friendly and caring staff

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 22, 2024
Last updated
April 23, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
106
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
100%
Neutral
0%
Negative
0%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bournville Gardens Retirement Village's customer reviews analysis

Evaluating the company reputation of Bournville Gardens Retirement Village through recent customer reviews reveals a generally favorable perception, with a few areas that could potentially be improved. Customers frequently praise the pleasant environment, likening the establishment to a hotel in terms of aesthetics and amenities. The wide array of available facilities and activities, which include a cafe, hairdresser, gym, and craft fair, contribute significantly to residents' satisfaction. The staff receives commendation for their welcoming and helpful demeanor, further reinforcing the positive atmosphere. Celebrations such as milestone birthdays are noted to be handled with exceptional care, with special mention of the culinary experience. Despite the many positives, there are indications that accessing the property at nighttime can be challenging, which is a concern that merits attention. This singular point of contention contrasts with the overwhelming positive feedback highlighting the Village's setting, cleanliness, and friendly community spirit.

Positive Feedback

Key facets of positive customer feedback for Bournville Gardens Retirement Village focus on the premium quality of the facilities and the variety of services offered onsite. Reviewers emphatically describe the village as delightful, with a physical setting that impresses, including a 'magnificent' building interior and 'beautiful' gardens, which enhance the living experience for residents. The activities provided are diverse and engaging, ranging from musical events to workshops, indicating a vibrant and active community life. The reference to a high class holiday resort by one visitor underlines the superior quality of the environment. The cohesive and content resident community is also evidenced by personal testimonials, contributing to the village's overall warm and welcoming reputation. The professional and caring staff are recognized for their excellence in service, as well as the culinary team for their presentation and quality of food, an aspect often critical in communal living settings.

Concerns and Threads

While the majority of feedback for Bournville Gardens Retirement Village is overwhelmingly positive, there are specific concerns that emerge from the reviews. The primary issue pertains to nighttime accessibility, which is described as 'hard' and 'not made clear.' This indicates a potential area for improvement, particularly when considering the safety and convenience for elderly residents and their guests. While this concern does not seem to overshadow the numerous positive attributes of the village, it is a point that merits attention and could affect the decision-making of prospective residents. No other negative trends are apparent from the reviews provided, suggesting that this issue is relatively isolated within the context of overall customer experience.

Frequently asked questions about Bournville Gardens Retirement Village

What amenities and facilities are available at Bournville Gardens Retirement Village?

Bournville Gardens Retirement Village offers a wide range of amenities and facilities, including a cafe, hairdresser, gym, local shop, gardens with a greenhouse, and workshops for woodwork and metalwork. It also hosts various activities and events, such as craft fairs and musical performances.

How is the food quality at Bournville Gardens Retirement Village?

According to customer reviews, the food at Bournville Gardens Retirement Village is of outstanding quality. The culinary experience is often celebrated during events like milestone birthdays, with a particular emphasis on the presentation and acclaim for the professional staff and chef.

Are there any concerns I should be aware of before deciding to move to Bournville Gardens Retirement Village?

Customers have expressed difficulties in accessing the village at night, suggesting that this might be an area to inquire about regarding clear directions and safety measures. However, this appears to be an isolated issue within an otherwise highly positive customer feedback landscape.

Recent customer reviews and testimonials for Bournville Gardens Retirement Village

Bournville Gardens Retirement Village
Jane Bryenton
5-Star
3 months ago
Cousin Noreen is do well looked after here. It’s a delightful place and the staff were very welcoming to me and sister when we visited. It was a great opportunity to reminisce about our Welsh ancestry.
Bournville Gardens Retirement Village
Naz B
5-Star
4 months ago
A lovely retirement apartments for the elderly.There is a cafe, hairdressers,gym and a local shop all indoors very convenient for the elderly.
Bournville Gardens Retirement Village
Sharon Simon
5-Star
11 months ago
We went as a choir to sing to the residents. Such a lovely afternoon, I certainly would do that again. The building inside is magnificent. I certainly would think about going there in my retirement age. The staff were friendly and helpful at the reception area. Thank you for a lovely afternoon to the members of the choir and the residents.
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About Bournville Gardens Retirement Village

Retirement Villages
Bournville Gardens Retirement Village is part of the ExtraCare Charitable Trust collection in the heart of Birmingham. The Village is a vibrant community with residents involved in many clubs, classes and social events. You are welcome to join the community as a Friend, gym member or volunteer. Residents can enjoy a fantastic range of facilities including a café bar, village hall, wellbeing suite, village shop, hair and beauty salon, library and IT suite, and hobby rooms, and to encourage socialising and making new friends, over 50 weekly activities take place, helping residents make the most of each day. The village provides quality living in light, spacious and stylish apartments with everything residents need right on their doorstep.
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