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Headingley Hall Reviews

Rated 4 based on 18 Reviews

Headingley Hall, 5 Shire Oak Rd, Headingley, Leeds LS6 2DD

Retirement Villages

Published on
April 15, 2024
Last updated
April 15, 2024

Reviews Summary

The overall reputation of Headingley Hall appears to be mixed based on the variety of customer experiences reported. Several reviews express deep concern over the care quality and staff responsiveness, shedding light on potential systemic issues regarding resident treatment and safety. Specifically, complaints about negligence with an individual who encountered difficulty during a walk, and disturbing discoveries in a deceased resident's room, infer a troubling lack of proper care and attentiveness. Conversely, there are reviews that paint a more positive image, comparing the facilities to a '5-star hotel' and describing the staff as 'friendly and professional'. These conflicting accounts suggest inconsistency in the services provided by Headingley Hall, highlighting the importance for prospective clients to carry out thorough personal assessments before entrusting this establishment with the care of their loved ones.
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What Customers Are Saying About Headingley Hall?

Trustguide extracts key phrases from reviews about Headingley Hall and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Headingley Hall's customers had a positive experience.

Positive
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Headingley Hall Ratings

1

As of Based on 18 revies as of Apr 15, 2024

Headingley Hall Score

As of Based on 18 revies as of Apr 15, 2024

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Customer Reviews

As of Apr 15, 2024, 18 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Headingley Hall's publicly available reviews View source

alipaf2002 rated Headingley Hall 1 stars
a year ago
If you are somebody thinking to send your loved ones there, I would say think twice. Had my grandma there, she did not like it for many good reasons. Her last words were "this is a horrible place and people are evil". She was right, when we went to clear her room after death, we found that fridge had expired chocolates and a two year old half-eaten cake which the staff did not bother to clean. I took pictures, please see attached. They check all the boxes and paperwork and have very nice buildings etc, but they do not care. The response rate is very slow and the only thing they care about is the money. Some lower staff members are nice but they do not stay there too long. If you complain about anything they deny it. If somebody has dementia, you can send them there to die but if somebody is conscious and can feel, then it is hell. The choice is yours if you want to send your loved ones there are not, but after a lot of analysis and observation, I am saying this is a bad place and do not send anybody there if you care.

Frequently Asked Questions About Headingley Hall

What is the level of cleanliness at Headingley Hall?

Several reviews highlight the cleanliness of the facility, with some visitors describing it as 'lovely and clean', which may reflect well on the establishment's upkeep and hygienic practices.

Is the staff at Headingley Hall professional and responsive to residents' needs?

Customer experiences regarding the professionalism and responsiveness of the staff are varied. While some describe the staff as 'friendly and very professional', there are also reports of slow response rates and neglectful incidents that raise concerns.

Does Headingley Hall provide adequate supervision and safety measures for residents?

Some reviews allege incidents where the safety measures and supervision were inadequate, including a resident not receiving timely assistance after falling during a walk. Prospective clients should consider these accounts and are encouraged to inquire about specific safety protocols and supervision when evaluating the facility.

About Headingley Hall

Retirement Villages
Headingley Hall is a luxurious residential care home offering high-quality accommodation in a leafy North Leeds setting. Stylish Retirement Apartments with on-site care and support are also available. The General Manager at Headingley Hall is Sharon Earnshaw. Please note that our normal office hours are 9am to 5pm and we also offer variable visiting hours and appointments to view on request. Part of the Westward Care group.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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