Boohoo Reviews

The overall sentiment towards Boohoo, as reflected in recent customer reviews, is strongly negative. Reviewers commonly describe issues with customer service—particularly the lack of human support and slow or non-existent responses to queries about refunds, deliveries, and gift card usage. Complaints regarding the use of Evri as a delivery partner, delayed items, and difficulties obtaining refunds are regular themes. Some mention product quality concerns and confusion over return policies.

Frequent feedback highlights several major issues: trouble in contacting customer support, cumbersome or unclear returns processes, and dissatisfaction with refund timelines. Customers report frustration over being directed between different partner brands (such as AX Paris and Debenhams), inconsistencies in sizing, and unexpected charges for returns—even for wrongly shipped products. The withdrawal of benefits from services like Boohoo Premier without clear communication further contributes to negative experiences.

In sum, Boohoo’s reputation is currently viewed unfavorably among its customers, particularly concerning e-commerce service reliability and post-purchase support. The majority of reviewers advise caution or expressly discourage using the platform, citing unresolved problems with deliveries, returns, and customer communication. These issues dominate feedback on Boohoo’s UK operations.

Boohoo is an online clothing retailer operating in the e-commerce sector. The company offers a broad range of fashion products and accessories for various customer segments, with orders placed and fulfilled through its digital storefront. Boohoo also provides gift cards and subscription-type delivery packages to enhance customer purchase options.

The company's operational model relies on partnerships with external brands and third-party couriers to deliver its products. Boohoo manages order processing, delivery, and returns primarily via online platforms and automated systems, often outsourcing fulfillment and logistics to partners such as Evri and AX Paris. Customer service interaction is mostly handled digitally.