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Body Restoration Spa
Body Restoration Spa

Body Restoration Spa Reviews Summary

Spas | Philadelphia, PA

What do customers say about Body Restoration Spa?

As of Apr 01, 2024, 222 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 1, 2024
Last updated
April 1, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
222
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Body Restoration Spa's customer reviews analysis

Body Restoration Spa appears to have built a strong reputation based on the recent customer reviews provided. The overall customer experience is highly positive, with multiple reviews praising the professionalism, skill, and attention to detail of the service providers. Common themes include the spa's tranquil environment, quality of massages, the expertise of the therapists in addressing focus areas, and additional thoughtful touches such as the provision of lemon water and birthday gift bags. The significance of location is highlighted where clients traveling to Philadelphia mention intent to revisit. Specialized massages such as prenatal services come highly recommended, and clients appreciate the personalized options available to them. However, perceptions of the spa's reputation are not uniformly idyllic. There is an account of a discrepancy in treatment timing and an isolated report of a less than satisfactory encounter with a masseuse who did not display the expected customer service standards.

Positive Feedback

Customers have expressed exceptional satisfaction with Body Restoration Spa's massages, describing them as among the best globally. The variety of massage types, including deep tissue and prenatal massages, are specifically commended for their quality and effectiveness. Therapists are recognized for their ability to locate and treat muscle knots and tension areas confidently. Personalized care is also a key positive aspect, with therapists checking in with clients during treatments to ensure comfort. The additional measures taken for expecting mothers suggest a thoughtful and tailored service. Cleanliness, ambiance, and the friendly, welcoming nature of the staff add to the positive aura of the spa. Acts of kindness and attention, such as gifts for special occasions and providing refreshments, contribute significantly to customer delight and loyalty.

Concerns and Threads

Despite the plethora of positive feedback, few critical points are noted regarding the customer experience at Body Restoration Spa. One review notes that the treatment was shorter than the scheduled time, indicating potential issues with service delivery consistency. There is also mention of a service add-on—dry brushing—that was deemed not thoroughly executed. A solitary customer experience indicates a perceived lack of warmth and professionalism from a masseuse, which deviates from the usually high customer service expectations. This reflects an area where the spa may need to maintain service standards irrespective of staff changes or shift adjustments.

Frequently asked questions about Body Restoration Spa

What type of massages can I expect to receive at Body Restoration Spa?

Body Restoration Spa offers a variety of massage types, including deep tissue massages, prenatal massages, and couples massages. The therapists are skilled in locating and addressing your particular areas of tension.

Does Body Restoration Spa provide amenities or additional comforts for patrons?

Yes, the spa provides a tranquil and welcoming atmosphere with thoughtful extras such as refreshing lemon water and special occasion gifts. They also accommodate personalized care for pregnant women with suitable options during prenatal massage.

What should I do if I have a less than satisfactory experience at Body Restoration Spa?

In the rare event that you are not fully satisfied with your experience, it is recommended to communicate your concerns to the management. They highly value customer satisfaction and will work to resolve any issues you may have encountered.

Recent customer reviews and testimonials for Body Restoration Spa

Body Restoration Spa
A P
5-Star
6 months ago
I had a wonderful experience at Body Restoration Spa and with service provider,Cara. I was a little rushed and frazzled when I arrived because I had gotten lost walking there. The receptionist made me feel comfortable. The spa itself is tranquil and welcoming. Cara went over my focus areas and began my massage. She checked in with me several times during my massage. It has been a year since my last one and she expertly found all my knots and tension. After the service was done,I sat in the inner lounge and enjoyed some refreshing lemon water. While I'm checking out,the receptionist gave me a gift bag because I had mentioned my birthday. Whenever I visit Philly,I will make it a point to have a massage here!
Body Restoration Spa
Elizabeth A
5-Star
4 months ago
Highly recommend this place! Amazing staff. Gabrielle and Nancy were so awesome. Super professional. Put in lots of love in their work and I felt so good afterwards! I flew in from Dallas and it was just amazing. Please go here!
Body Restoration Spa
Simone Talmor
5-Star
3 weeks ago
I have received countless massages from all over the world - Seychelles, South Africa, Greece to name a few… this was hands down one of the best massages I have ever had. Book your massage with Alex - you won’t be disappointed. I did a deep tissue massage with her and it was 10/10! I will absolutely be returning!!!
Read all reviews

About Body Restoration Spa

Spas
Body Restoration Spa opened in 2002. The expansion of owner Cara Solomon’s skin care and massage practice, Body Restoration developed into a small spa of five treatment rooms. The spa features a dedicated staff of health and wellness professionals offering massage therapy, facials, waxing and body treatments. We are located at 1611 Walnut Street which is just a few blocks from Rittenhouse Square. The spa, conveniently located near hotels and restaurants, overlooks center city Philadelphia’s prime retail and shopping district.
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