Dallas, TX
Golf Courses
Bear Creek Golf Club
Bear Creek Golf Club

Bear Creek Golf Club Reviews Summary

Golf Courses | Dallas, TX

What do customers say about Bear Creek Golf Club?

As of Mar 20, 2024, 697 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 20, 2024
Last updated
March 20, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bear Creek Golf Club's customer reviews analysis

The reviews of Bear Creek Golf Club present a detailed and diverse picture of the customer experience, ranging from praiseworthy to dissatisfaction. Several patrons express contentment with the quality of the courses, maintenance practices, and pleasant interactions with the staff, particularly noting the helpful and friendly nature of the employees. The well-maintained greens and the overall condition of the east course receive consistent positive remarks, as does the club’s value for money. On the other hand, some reviews convey disappointment, citing areas of the west course in disrepair, overpriced fees, and concerns over pace of play. Moreover, customer grievances include issues with course navigation, specifically with carts being redirected by a beeping mechanism, and construction or muddy areas affecting the play experience. Despite these criticisms, there is an underlying acknowledgment of the club’s amenities and the operational efforts to maintain an enjoyable environment for golfing events.

Positive Feedback

Reviewers commend Bear Creek Golf Club on various positive aspects. Customers appreciate the course layouts, notably the east course, which is said to be surrounded by a captivating tree landscape, possessing quality fairways and greens. Another high point is the club's customer service; staff members, including the check-in desk attendant, cart girls, and especially a staff member named Sam, are frequently mentioned for their outstanding friendliness, attentiveness, and the proactive attitude they bring to the customer experience. The club also earns praise for incorporating interesting features such as airplane sightings and offering a mix of challenge levels that cater to different skills sets. Amenity-wise, the practice facilities, such as a putting green, and conveniences like an outdoor food station, bar, and shaded seating referred to as 'The Backyard', receive positive recognition, along with the overall maintenance of the courses and facilities.

Concerns and Threads

Analyzing negative customer feedback, it is evident that some factors adversely affect the reputation of Bear Creek Golf Club. A substantial number of complaints revolve around course conditions, specifically the west course, where areas are described as having construction, being muddy, and having bumpy and uneven fairways, which do not align with expectations, particularly when considering the high fees charged. Other reviews reveal operational grievances: golfers face frustration with the cart navigation system that unexpectedly forces carts to reverse, causing a distraction. There are also comments about the slow pace of play, which some customers find particularly inconvenient during busy times. The aspect of the fairways and greens being in disrepair is a recurring theme in negative reviews, suggesting this is a critical area that could significantly impact the club's reputation and draw further patronage.

Frequently asked questions about Bear Creek Golf Club

What are the playing conditions like at Bear Creek Golf Club?

The reviews suggest a mixed reception regarding playing conditions. While some golfers find the greens well-kept and the fairways decent, especially on the east course, there are concerns about parts of the west course being in rough condition with muddy sections and undergoing construction or repair.

How is the pace of play at Bear Creek Golf Club?

The pace of play has been reported to be slow at times, with rounds occasionally reaching around 4.5 hours on less busy days to potentially over 5 hours on weekends due to packed schedules and waiting times at each hole.

How does Bear Creek Golf Club rate in terms of customer service?

Most reviewers praise the customer service at Bear Creek Golf Club. Staff members, from the pro shop to the course attendants, have been highlighted as friendly, helpful, and eager to enhance the golfing experience. Specific commendations have been given to employees who have gone 'above and beyond' for customers.

Recent customer reviews and testimonials for Bear Creek Golf Club

Bear Creek Golf Club
Marco Poloh
6 months ago
Played the east course. Greens were in good shape, fairways as well! Nice layout and enclosed in a nice tree landscape. The check-in desk attendant was very pleasant and inviting. Cart girl made 3 rounds in 18. Also the airplanes make for an interesting touch. Overall highly recommended, great value and quality conditions.
Bear Creek Golf Club
Collin Burton
3 months ago
Overall not my favorite course in the area and I probably won’t be back. The carts make you reverse, if you go into an area that isn’t even marked off. You’ll know this by a loud beeping sound even before you reverse. This course has some areas under construction or where the fairways turns into dirt. The best thing about the course was how nice the greens were taken care of. The staff throughout the entire course were super friendly and helpful.
Bear Creek Golf Club
Maurice Pierre
9 months ago
We have hosted our annual Charity Golf Tournament for the past three years. This year, I must say, was one of the best to date. And that had a lot to do with the great care and attentiveness that was provided by Sam. He was cheerful, delightful, helpful and hard working. His energy matched ours, and helped get us through a very rainy day with a lot of positivity and good vibes. Sam took care of getting our golfers' carts, volunteer carts, and filled the drink carts with False Idol donated brews. This year, every golfer was able to enjoy their free beer, and then some... Sam also helped hang our signs, and set up inside for the silent auction and raffle. He even made sure that the lunch provided with registration was ready to go, even though the players started to come in early because of the storms. This is a great course with many challenging holes and great amenities. We use some of the par threes for our hole in one prizes, which provide a lot of excitement for the tournament. The course even has a great putting green so you can practice your short game for those close head-to-head battles. There's an outdoor food station and bar with ample shaded seating and great tunes in the area expertly coined as The Backyard. The indoor lounge has a great menu and bar with great servers and bartenders, and provides a great break from the heat or rain. The course is well maintained and the staff is very helpful, especially Sam. The folks are the pro shop are quite knowledge, and able to provide excellent recommendations on gear, or any golfing questions you may have. They can even schedule lessons if needed. We will be back next year, and hopefully Sam will be assigned to our tournament once again. Feel free to come join us for a great cause in May, or come through to play the course, have a meal, and have fun with family and friends whenever you're in the area. Bear Creek Golf Club has got it all.
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About Bear Creek Golf Club

Golf Courses
This golf club by the airport features 2 18-hole courses, plus a practice area & a restaurant.