Bala Golf Club

Bala Golf Club Reviews Summary

Golf Courses | Philadelphia, PA

What do customers say about Bala Golf Club?

As of Apr 05, 2024, 216 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 5, 2024
Last updated
April 5, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
216
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bala Golf Club's customer reviews analysis

The reviews of Bala Golf Club indicate that the club is generally viewed positively by its patrons. Customers have praised the quality of the golf course, noting its good condition and challenging aspects. Feedback such as comments on the course's maintenance, the speed of the greens, and renovations such as new cart path installations contribute to the perception of a well-cared-for facility. Friendly staff, good food, and exceptional service are also recurrent themes in the positive customer experiences, reflecting a strong service culture at the club. These elements combine to create a positive company reputation. However, there is a distinct blemish in the otherwise stellar reflections due to a notable complaint regarding customer service, specifically a rude interaction with staff over the phone, which suggests a possible area for improvement in club's customer engagement practices.

Positive Feedback

The Bala Golf Club is frequently described by patrons as having a high-quality, well-maintained, and challenging golf course. Customers have commended the course's condition and noted the greens are well-kept, with one reviewer mentioning green speeds of 11 to 12+. Renovations to the course have been observed, indicating continual improvements. Culinary experiences at the club's dining facilities have been praised for variety and quality, with particular commendation for the ability to cater to dietary needs such as vegan options. The scenic views from the ballroom and veranda are also appreciated. Positive interactions with staff, especially Ben and Chris who were noted for their professionalism and engaging customer service, help solidify the club's reputation for providing an enjoyable experience.

Concerns and Threads

Despite many positives, Bala Golf Club has faced criticism with regards to customer service. A particular review stands out where a potential customer experienced rudeness and elitism when inquiring over the phone. This interaction was described as off-putting with a lack of follow-up questions or interest in potential membership, showing a need for improvement in customer communication and engagement strategies. Additionally, the change in the club's logo was another area of small discontent for a member, indicating that while not all changes are negatively perceived, they can be significant to loyal patrons.

Frequently asked questions about Bala Golf Club

What are the dining options available at Bala Golf Club?

Bala Golf Club offers a variety of dining options including burgers, salmon platters, salads, pastas, and accommodates different dietary needs such as vegan options. Dining experiences can be enjoyed in several settings such as the indoor ballroom, private rooms, and an outdoor veranda by the 18th green.

Can you describe the condition and difficulty of the Bala Golf Club course?

The Bala Golf Club prides itself on maintaining a well-kept and challenging course. With a par 68 that promotes precision and accuracy, the greens are notably fast, with speeds mentioned to be 11 to 12+. Continuous improvements and renovations to the course are made to enhance the overall golfing experience.

How does Bala Golf Club handle customer service?

While many patrons of Bala Golf Club have reported excellent and engaging customer service from staff, there has been at least one noted incident of poor customer service over the phone. It highlights the need for consistent customer service training to ensure all potential and existing members receive courteous and helpful interactions.

Recent customer reviews and testimonials for Bala Golf Club

Bala Golf Club
Pete Molnar
5-Star
3 years ago
Played 10/10/20 for first time my buddy is a member. I really enjoyed playing the course! Never played a course par 68. Definitely sharpens your accuracy, was in really good shape compared too other courses for 2020. You can really tell when you have passionate workers, results show on the course! Friendly staff and good food. Greens were really moving on Saturday easily 12+! I wanna go back for more. 03/30/2021 Another round in the books! Course was in really good shape already!! Greens speeds easily 11 today. Saw them doing some renovations on some green collars,bunkers, and new cart path. Hate the new logo tho only complaint so far..
Bala Golf Club
DGR
5-Star
a year ago
I don't play golf but go often for dinners and holidays with friends who belong there. So i can't comment on the golf. However, the food has been really good the last year or so. I don't know if it is a newer chef or what, but it's been great! The views from the ballroom are of the golf course. There are several private rooms for different size groups. The people who work there all seem to be happy to be there and seem to enjoy working there. In the summer we had dinner on the veranda by the 18th green and it was a great spot. They had a varied menu. Burgers, salmon platter, salads, pasta, etc. And they accommodated a vegan without an issue.
Bala Golf Club
Nelson Schwartz,III
5-Star
4 years ago
Started out damp but a quick round at just under 4 hours. Course was in really good shape considering all the rain this summer. The "Bala Burger" afterward was good too!
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About Bala Golf Club

Golf Courses
Open 7 days a week, Bala is the closest private golf club to Center City Philadelphia, with a challenging course spread over a secluded rolling countryside accentuated by towering pines, meandering creeks and stunning wildlife.
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