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Azazie, Inc. Reviews

Rated 4.5 based on 241 Reviews

100 Century Center Ct #800, San Jose, CA 95112, United States

Clothing Stores San Jose

Published on
July 23, 2025
Last updated
July 23, 2025

Reviews Summary

Customer sentiment towards Azazie, an online dress and bridal retailer, is mixed based on recent reviews. While a portion of customers highlight helpful customer service, reasonable pricing, and the convenience of home try-ons and custom sizing, several reviewers express significant frustration with product packaging, sizing discrepancies, and unhelpful or slow problem resolution. Negative experiences often involve poor fit, complex return processes, and dissatisfaction with dress presentation upon delivery.

The most cited positive themes include friendly staff, responsive customer service, and the ability to easily try on or customize dresses. Several reviews praise the variety of color options and sample programs, and mention successful orders for groups such as bridal parties and choirs. On the other hand, recurring complaints focus on inaccurate sizing, unwillingness to accommodate returns or exchanges, packaging issues, and lengthy customer service interactions when shipments are lost or returns disputed.

Overall, Azazie maintains a divided reputation in the online bridal and special event dress sector. Repeat use by some and reports of smooth large-group orders bolster its perceived value, but unresolved fit and service issues temper trust for prospective customers. Those considering Azazie, especially for major occasions, may wish to weigh the trade-offs observed in these diverse customer experiences.
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What Customers Are Saying About Azazie, Inc.?

I LOVE this company.

Great quality dress for an incredible price.

awesome, helpful, and very responsive

They were so helpful and accommodating

very reasonable, and the women looked great!

I was impressed with the quality

The sample program was amazing.

Trustguide extracts key phrases from reviews about Azazie, Inc. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Azazie, Inc.'s customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Azazie, Inc. Ratings

5

As of Based on 241 revies as of Jul 23, 2025

Azazie, Inc. Score

40%

As of Based on 241 revies as of Jul 23, 2025

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Customer Reviews

As of Jul 23, 2025, 241 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Azazie, Inc.'s publicly available reviews View source

Delores Shelton rated Azazie, Inc. 3 stars
a month ago
While my mother of the bride dress in the timeframe given, it came in a very small box and very wrinkled. That was back in April. I have tried many steam methods many times as suggested on the website, but all failed. Yesterday I took the plunge and used my iron with steam and a cotton towel to try to remedy the problem. It's not as it should be, but some better than it was. I suggest you have your Chinese packagers begin putting these dresses in larger boxes with some tissue paper to protect. Had it not been crammed into a 12X12 box that was only about 2-3 inches deep, it may not have had much wrinkles and folds at all. For the price I paid for my dress, I expect much better treatment of the product. I will NOT be recommending someone order anything from you. I am one dissatisfied and dissappointed customer.
anjali ballal rated Azazie, Inc. 1 stars
5 months ago
Worst ever! 2025 review: I ordered a dress in my usual size, but despite being on the smallest end of the size range, it was still way too big. The measurements provided were inaccurate—the bust and sleeves were too large, and the overall fit was completely off. I provided multiple photos and clear justification for an exchange or return, but the company still refused to accommodate. I’ve ordered dresses from Lulu’s and Nordstrom without any issues, and this wasn’t about the price—it was about the design I liked. However, if a company makes it this difficult for customers to get the right size on their first order, it ruins the experience. Expecting customers to take 10–15 photos just to be denied a return or exchange is unreasonable. This was one of the worst shopping experiences I’ve had, and I won’t be ordering from here again. Now it’s just sitting in my closet
K Y rated Azazie, Inc. 5 stars
5 months ago
My sister recommended this place. I was very skeptical at first because it's an online shop. Lo and behold I LOVE this company. I've ordered one and re-worn it for multiple weddings and will get more for future weddings. Try on sample dresses at home and buy customized sizes at no extra cost! :)

Frequently Asked Questions About Azazie, Inc.

Is dress sizing at Azazie accurate?

Some customers report that Azazie dress sizing can be inconsistent, even with custom measurements. It's recommended to follow the online size chart carefully and consider professional measurements, but be aware there may still be alterations needed upon delivery.

How responsive is Azazie customer service?

Experiences are mixed. Several reviewers found the team friendly, helpful, and responsive, particularly with rush orders or group needs. However, others mention slow replies and challenges resolving issues like lost items or returns.

What is Azazie's process for home try-ons and returns?

Customers can order sample dresses to try on at home. Some reviewers received these quickly, while others reported lost shipments and lengthy return processing. It's advisable to track orders and keep clear records when using the try-on program.

About Azazie, Inc.

Clothing Stores
Azazie is an online retailer specializing in affordable bridal gowns, bridesmaid dresses, and special occasion apparel. The company operates through a digital platform, enabling customers to browse, customize, and purchase dresses directly from their website, with options for home try-ons and fabric sample orders for convenience.

Azazie’s process includes providing a comprehensive size chart, customization options without extra fees, and a structured sample program for customers to try dresses at home. Orders are fulfilled through direct shipping, and the firm supports large group purchases, such as bridal parties or choirs. Customer support manages inquiries, returns, and custom requests.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.