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Athelis Reviews

Rated 4.4 based on 531 Reviews

Apollo Park, Charon Way, Westbrook, Warrington WA5 7YA

Spas Warrington

Published on
August 9, 2025
Last updated
August 9, 2025

Reviews Summary

Overall sentiment toward Athelis Spa and Health Club is mixed, based on these ten reviews. While many reviewers highlight positive experiences such as attentive staff, high-quality classes, and engaging children’s activities, several others raise concerns about maintenance, hygiene, and pricing. Both praise and criticism frequently mention specific staff members and program offerings, as well as issues with facilities and management responses.

Reviewers consistently note the strength of Athelis's class offerings—including family and children’s classes—and positive interactions with staff such as David, Jenny, Katie, Nic, and Tye. Several reviews call out the spa amenities, variety of activities, and improvements in restaurant quality as significant positives. However, recurring feedback highlights facility issues like rotting stairs, poor hygiene, insufficient equipment, overcrowded spaces, and steep, increasing prices, often contrasting these with stated expectations of exclusivity and high standards.

Athelis Spa and Health Club is regarded as a facility with strong programming, helpful staff, and an appealing social environment for families in the region. Nonetheless, repeated complaints about upkeep, cleanliness, and member value due to price hikes temper its reputation among some users. Prospective members in the area are encouraged to weigh both the high engagement of staff and recurring operational challenges when considering Athelis.
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What Customers Are Saying About Athelis?

fully enjoy swimming in the warm pool

such a great addition to the timetable

always on hand to solve any issues

service and overall experience have all noticeably improved

absolutely love the kids classes

in extremely safe hands

attention to detail on the little things

food was good and the treatments great

the sessions were great including the spa treatment

everything has been sorted quickly

Trustguide extracts key phrases from reviews about Athelis and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Athelis's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%

Athelis Ratings

5

As of Based on 531 revies as of Aug 09, 2025

Athelis Score

50%

As of Based on 531 revies as of Aug 09, 2025

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Customer Reviews

As of Aug 09, 2025, 531 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Athelis's publicly available reviews View source

Nic Rae rated Athelis 5 stars
Edited a year ago
My daughters have been members now for a few months and fully enjoy swimming in the warm pool, the hangout and baby classes. My eldest daughter has made some lovely friends and has enjoys the multi activity at the kids club such as crafts and fitness games. She also takes part in family ignite and yoga which is great for her learning new skills in a friendly gym environment. The swimming lessons are fantastic within a few months she has grown in confidence and can now swim a short distance unaided. The play area is the perfect for little ones to enjoy and is great for a post swim play. Baby massage and baby sensory have something new and exciting each week. It’s been great the meet other mums.
Yasmin Chelsea rated Athelis 5 stars
2 months ago
Dear Stuart & Andy I just wanted to say a big thank you for the continued improvements across the club — it’s really been felt and appreciated. A few things that stood out to me recently: Jenny’s Reformer class has been excellent, such a great addition to the timetable and one I really look forward to. I also want to give a special mention to David — he’s consistently helpful, always on hand to solve any issues and just brings such a positive energy to the gym. It makes a real difference having someone so reliable and approachable around. The restaurant has seen such an improvement which I appreciate immensely. The food quality, service and overall experience have all noticeably improved, and it’s been great to see the team open to suggestions and feedback. Thank you again to everyone involved — all the little details do add up and make the Athelis experience feel genuinely elevated. Best regards, Natalie
Thomas Gibbons rated Athelis 5 stars
2 months ago
We have been members with Athelis since opening and regularly attend all the classes including our children who absolutely love the kids classes, in particular, the recently added Cheer, Gymnastics and Hangout where they even feature a movie night on Friday. This then allows both me and my wife to workout together knowing our children are in extremely safe hands. Full credit to Katie and Nic for the effort they put into every session.

Frequently Asked Questions About Athelis

Do Athelis Spa and Health Club offer family-friendly activities?

Yes, reviews highlight a wide range of family and children’s activities, including kids club, multi-activity sessions, baby sensory classes, and family-focused fitness and yoga sessions designed for different age groups.

Are there concerns about cleanliness and maintenance at Athelis?

Multiple reviewers point to issues such as rotting wood on stairs, unhygienic facilities, damp smells, and inconsistent shower conditions. These maintenance areas are mentioned as recurring problems that some feel are not addressed quickly enough.

How quickly does staff respond to issues or feedback?

Several reviews mention staff being attentive and responsive to member concerns, often resolving teething problems or acting on feedback quickly, though other reviews suggest recurring facility issues despite owner responses.

About Athelis

Spas
Athelis Spa and Health Club operates as a wellness and leisure facility, offering a range of services including gym memberships, fitness classes, spa treatments, and family-friendly activities. The company provides access to swimming pools, sensory classes, and multi-activity sessions for both adults and children, alongside restaurant amenities.

Operationally, Athelis runs through scheduled classes and bookings, employs various instructors and hospitality staff, and maintains amenities such as a spa, gym, and child play zones. They also manage a booking and waitlist system for classes, offer family-focused programs and organize special events, while overseeing restaurant and club facility maintenance.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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