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ARTICLE& Reviews

Rated 4.3 based on 50 Reviews

198 Smith St, Brooklyn, NY 11201, United States

Clothing Stores Brooklyn

Published on
July 22, 2025
Last updated
July 22, 2025

Reviews Summary

The overall sentiment toward Article, a clothing boutique, is generally positive, with several reviewers highlighting the store’s attentive customer service, curated clothing selection, and reasonable prices. Reviewers frequently praise staff members, like Lara, for their kindness and helpfulness, contributing to repeat visits and long-standing loyalty. However, some criticisms point to issues such as unresponsiveness to phone calls, online orders not being fulfilled or communicated about, and isolated instances of unprofessional or rude behavior from staff or management.

Common themes found in Article’s reviews include positive remarks about the store’s variety of clothing suitable for all occasions, the well-curated and contemporary inventory, and competitive pricing. Customers also value the efficient in-store experience and friendly sales associates, especially at the Brooklyn location. On the other hand, a few reviewers express disappointment over decreased uniqueness in the merchandise and frustration with poor customer communication for both online shopping and employment interactions.

In summary, Article has established a positive reputation in the Brooklyn region for its stylish, affordable selections and helpful, personable staff. While most reviewers are enthusiastic about shopping and returning, some express concerns about professionalism and communication, particularly regarding online orders or staff conduct. Overall, Article is regarded as a reputable clothing store with room to improve in consistency of customer relations.
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What Customers Are Saying About ARTICLE&?

extremely attentive and kind

My favorite little boutique store

great customer service

the staff is the best

really friendly and welcoming

Great curated collection

reasonable too

affordable selection of current trends

Fab and super polite staff

Makes it easy to be in and out

Trustguide extracts key phrases from reviews about ARTICLE& and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of ARTICLE&'s customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

ARTICLE& Ratings

1

As of Based on 50 revies as of Jul 22, 2025

ARTICLE& Score

60%

As of Based on 50 revies as of Jul 22, 2025

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Customer Reviews

As of Jul 22, 2025, 50 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of ARTICLE&'s publicly available reviews View source

Maggie Howley rated ARTICLE& 5 stars
4 months ago
I never leave Article without making a purchase! The selection and merchandising are only beat by the customer service. Lara, in particular, is extremely attentive and kind, making helpful suggestions and making every customer feel supported. The clothes at Article are made for every occasion. From wedding guest dresses to everyday denim. I look forward to every season change because it means that I get to visit Article! Congrats on a well deserved 20 years in our community.
Brian M rated ARTICLE& 1 stars
a month ago
No one picks up the phone at this place. You can order online for store pickup but god knows if it’s in stock or not. I wonder how much business they lose smh
Lisa Margolis rated ARTICLE& 1 stars
a month ago
The clothes were beautiful! I went on a Saturday morning with my daughter a few weeks ago. We actually spent a nice amount of money in the store. However the rudeness of the two sales women was such a big turnoff! I was actually upset when I walked out after leaving. Giving business to local store owners is important to me but apparently not two these women who I felt looked down on me possibly due to my age. I honestly don’t know if I will be returning.

Frequently Asked Questions About ARTICLE&

What types of clothing does Article offer?

Article provides a curated selection of clothing suitable for various occasions, including wedding guest dresses, everyday denim, and contemporary styles. The inventory is refreshed each season to include new patterns and flattering silhouettes.

How is the customer service at Article?

Many reviews praise the staff for being friendly, helpful, and attentive, with individual staff members receiving special mentions. However, some customers report issues with communication, especially for online orders or over the phone.

Can I order online for pickup at Article?

Yes, online ordering with in-store pickup is available. It is worth noting that a few customers have experienced delays and challenges reaching the store by phone or email for order updates or confirmation.

About ARTICLE&

Clothing Stores
Article is a clothing boutique that offers a curated selection of contemporary apparel and accessories for women. The store carries a range of items, including occasion wear, dresses, denim, and seasonal collections, and operates both a physical retail location and an online ordering platform.

Article operates on a boutique retail model, maintaining a small, focused inventory to provide customers with a streamlined shopping experience. The business features in-person sales staff who assist with customer needs in the store, while also managing online sales and in-store pickup options through their digital platform.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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