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Arrow Cars Reviews

Rated 3.2 based on 1058 Reviews

Taxis in Leeds

107-109 New Rd Side, Horsforth, Leeds LS18 4QD

Published on
April 12, 2024
Last updated
June 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Arrow Cars's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Arrow Cars?

Outstanding service, especially late at night

seamless, comfortable, and professional

driver arrived on time and was very friendly

an excellent experience

absolutely amazing

What a Fabulous Driver he is

Couldn’t recommend him highly enough

very friendly, cooperative and helpful

credit to your company

very professional driver

Trustguide extracts key phrases from reviews about Arrow Cars and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jun 16, 2025, 1058 customers have reviewed this business and rated it 3.2 Star out of 5. Trustguide conducted an in-depth analysis of Arrow Cars's publicly available reviews View source

Russ Parks rated Arrow Cars 5 stars
3 months ago
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Finally got around to leaving a review for Arrow Cars, East Midlands. Outstanding service, especially late at night, I had car issues in the meet and greet and was left with two options, sleep in my car until the RAC got there at 7am, or try to get the car going. The team who were on the late shift jumped to the rescue and between them and one of their drivers, I was on my way home to my family. I cannot thank them enough, especially considering I wasn't even a paying customer! Next time I got to East Midlands I will be bringing something to say thanks!
Muhammad Ayaz rated Arrow Cars 5 stars
6 months ago
I recently had the pleasure of using Arrow Cars for a journey, and I must commend the exceptional service provided by Driver No. 1027. From start to finish, the experience was seamless, comfortable, and professional. The driver demonstrated excellent punctuality, arriving promptly at the scheduled time. The vehicle was clean, well-maintained, and ensured a smooth and comfortable ride. Driver No. 1027 was courteous, polite, and exhibited a high level of professionalism throughout the journey. What stood out most was the driver’s attentiveness and commitment to ensuring a safe and pleasant trip. Their driving was smooth and considerate, making the journey stress-free and enjoyable. I would highly recommend Arrow Cars, especially Driver No. 1027, to anyone looking for reliable and quality transport services. Thank you for a great experience!
Kelsey Tredgett rated Arrow Cars 5 stars
6 months ago
Pre booked a taxi on New Year’s Eve for after midnight for a reasonable price. I could track the taxi as soon as it was dispatched, the driver arrived on time and was very friendly. I would definitely use arrow again.

Reviews Summary

The overall sentiment expressed by reviewers of Arrow Cars taxi service is strongly positive, with many commenting on outstanding customer support and professionalism across various locations such as East Midlands, Leeds, and Morley. Reviewers repeatedly praise both drivers and office staff for their helpfulness and willingness to go beyond expectations, including assisting customers who were not using the service at the time. No significant criticisms are noted in the collected reviews, though some mention unique or challenging situations like late-night emergencies.

Common feedback includes appreciation for drivers' punctuality, knowledge of best routes, fair pricing, and friendly demeanor. Specific drivers such as No. 1027, Naveed, Fesal Ismail, and Tariq repeatedly receive personal recommendations for their courteousness, careful driving, and conversational ability. The booking process, transparency in dispatch tracking, and effective office administration also emerge as strong points, especially during peak times or adverse weather conditions.

Overall, Arrow Cars maintains a strong reputation for reliable, customer-focused and professional taxi services in regions around East Midlands and Leeds. Multiple mentions of repeat usage and direct endorsements of individual drivers enhance the company’s trustworthiness and demonstrate consistent performance in both routine and unexpected scenarios.
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Frequently Asked Questions About Arrow Cars

Are the drivers at Arrow Cars punctual?

Yes, punctuality is frequently highlighted in customer reviews. Drivers often arrive at or before the scheduled time, even during busy periods or adverse weather, ensuring prompt and reliable service for passengers.

Can customers request specific drivers for future rides?

Yes, several reviews mention customers booking repeat rides with their preferred drivers, such as Tariq and Naveed. Arrow Cars is receptive to requests for specific drivers when making a reservation.

How is the booking and vehicle tracking process handled?

Bookings can be made in advance at set prices. Once dispatched, taxis can be tracked, providing real-time updates on driver location and estimated arrival, improving transparency and convenience for customers.

About Arrow Cars

Taxis
Arrow Cars is a transportation provider specializing in taxi services for customers in UK regions such as East Midlands and Leeds. The company operates licensed vehicles and employs trained drivers to deliver both scheduled and on-demand transport for individuals and groups, often serving airports and urban areas.

Arrow Cars manages bookings via digital and phone channels, facilitating pre-booked and real-time dispatching. The company tracks vehicles for timely arrival and assigns named drivers, often recognized by car or driver numbers. Coordination between drivers and office staff ensures smooth service delivery amid varying travel conditions.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.