The reputation of Arrow Cars is currently under question, as reflected in a series of customer reviews revealing a repeated pattern of service failures. The overarching theme revolves around significant delays, poor technological integration, and inconsistent communication. Several customers highlight long wait times for pre-booked rides, with expectations unmet due to taxis either not arriving on time or customers being notified of additional delays after the expected pickup time had passed. The app technology seems to be ineffective, leading to frustrations when booking or tracking vehicles. Communication shortfalls are evident, as customers report receiving incorrect post-service booking confirmations and encountering difficulty canceling through official channels. Furthermore, there seems to be a disjunction between Arrow's dispatcher and driver services, causing confusion and additional delays, further tainted by instances of direct driver misconduct.
Read more
