Dr. Abdulrahman Alfantoukh rated AMOpportunities 1 stars
10 months ago
I am writing this response from another account since Google Maps doesn’t allow direct replies to a business’s response.
Thank you for your response, albeit two months later. I appreciate the effort to clarify your policies, but I must emphasize that my dissatisfaction stems not from a misunderstanding on my part, but from the clear communication breakdown and mismanagement on yours.
First, let me address your claim that I may have misinterpreted the communication. Amber explicitly informed me that we would wait for the program coordinator’s approval before I needed to upload any required documents. This was the basis on which I proceeded with the payment, under the assurance that if the application did not proceed, a full refund would be possible. Your response does not address why, after making the payment, Amber became unresponsive and why I had to involve the official AMOpportunities email to get any answers. This lack of communication and clarity is the core issue.
Second, you mention that I selected a "last-minute" program on May 3rd, yet I was not made aware of the urgency and potential risks associated with this selection until it was too late. I was only informed on May 14th by Brook that I needed to upload documents promptly, which I immediately began doing. This was the first time I was made aware of the time-sensitive nature of the process, which contradicts your assertion that I was aware of the urgency from the beginning.
Moreover, the program required a 45-day document review period, a fact that was never communicated to me until after I had already committed. If your team knew about these strict deadlines, it begs the question why I was allowed to proceed with a selection that was, from the start, impossible to meet within the given timeframe.
Finally, I appreciate your offer to switch to another month, but this does not address the fundamental issue that I was misled and then held responsible for a situation that was clearly a result of poor communication and coordination on your part. My request for a refund was based on the fact that I was not provided with the necessary information to make an informed decision, leading to this unfortunate outcome.
I strongly urge you to reassess how you communicate with and manage your clients, to prevent others from experiencing the same issues I have faced.