American Van Lines | Pompano Beach Reviews

I moved back in June 2024. I wanted to wait until I’d had time to actually unpack a bit and get a real feel for how well the job had been done before writing a review. Pros: So far everything seems to have made it here with me. Cons: In my opinion, the movers seemed whiny and did a shit job of unloading/putting together my things. I was content to chalk this up to a rough experience for all involved until I went to move my bed (to put the rest of the headboard on since I finally found the pieces) and realized that they couldn’t be bothered to even fully attach the footboard to my bed. This led me to check out everything else that they had taken apart and were supposed to reassemble. The bid I signed with American Van Lines (they outsourced to Tryzub Van Lines the day of my move) was for my movers to package everything up securely (including breaking down any furniture that they deemed necessary for easier transport) and delivering and reassembling the things they broke down. The original quoted amount was $5,210.04. The contracted team before doing anything had me sign an addendum agreeing to an additional amount of $2,111.83 for a total cost of $7,321.87. At this time I had already paid a deposit of $2,605.00 and needed to be moved that day and thus had little option in the moment for what felt like a bait and switch done by American brokering my contract out to a 3rd party and said party requiring a higher amount for the job. The agreement was for a team of 4 to pack up remaining items and disassemble/reassemble furniture as needed for the move. Most of the items they disassembled were not reassembled and appear to be missing pieces requiring replacement and pay for assembly. The items that were reassembled were done so poorly and also need to now be replaced. The things that they “packed” were packed haphazardly and unlabeled. The 2 man crew also just dumped boxes and items where they saw fit with no rhyme or reason. When I asked how to find things, they basically brushed me off and stood over me while having me fill out a customer satisfaction form. The contract I signed was for an organized move handled by professionals. The agreement stated inventory of items, proper packing, and reassembly of disassembled furniture. In my opinion, this contract and agreement was not upheld. Attempts at resolution, from my view and in my opinion, failed and left me feeling intimidated, threatened and that I would be sued for allegedly false light and alleged attempted extortion (I requested $2,800 to help with replacing items that hadn’t been put back together/need to now be replaced). My experience with this company has been nothing short of complete turmoil.

David Thornton is a marvel. We had a very complex move after having lived nearly 20 years in our previous home. And David masterfully and thoughtfully managed two crews, first for the packing and the loading and second for the delivery. They were efficient and kind, and David particularly was so supportive and communicative. He is an exceptional leader and a wonderful human being. I can’t begin to express properly how grateful we are for him and the work he did on this move.